French-speaking Digital Banking Customer Service Consultant

Cross Border Talents; Porto; On-site; EUR 20,000 - 26,000; Full time

Benefits offered by this job

Relocation support

Paid initial training

Performance bonus

Meal allowance

Job summary

Cross Border Talents is hiring a Digital Banking Customer Service Consultant in Porto to support customers of a 100% digital bank. You will handle inquiries in French, guide customers through online banking, and resolve issues with a strong emphasis on quality service.

Training is provided, with relocation support for the right candidate. The role operates on-site with rotating shifts, offering an opportunity for growth into specialist or leadership positions within a major digital banking

Qualifications

• Must speak French at C1 level, written and spoken.
• Strong focus on customer service and satisfaction.
• Excellent communication and listening skills.
• Proficient with digital tools and online banking platforms.

Responsibilities

• Provide remote/onsite support to customers with personalised assistance.
• Answer inquiries by phone and email.
• Guide customers on how to use online banking services.
• Assist with everyday banking transactions and provide accurate information.

Skills

French language proficiency (C1)

Customer service

Communication skills

Digital tools

Tools

CRM software

Email/phone handling systems

Job description

Join a team in Porto as a Digital Banking Customer Service Consultant. Are you looking to start or develop your career in banking? You will become a trusted point of contact for customers managing their everyday banking transactions for a 100% online bank, providing support in French and delivering a high-quality customer experience, without sales responsibilities.

Key points

• Location: Porto, Portugal, a vibrant coastal city known for its historic charm, rich culture and delicious cuisine
• Work model: On-site
• Language: French
• Contract: Full-time employment contract
• Schedule: Rotating shifts. Monday to Friday, 7:00 AM to 7:00 PM, and Saturday, 8:00 AM to 5:00 PM. Two days off per week, with Sundays always off and one additional rotating day off
• Compensation: Monthly gross salary, plus a monthly performance bonus and a net meal allowance for each working day
• Training: Paid initial training lasting three weeks, with personalised support from your first day
• Relocation: Relocation support provided
• Career: Development opportunities towards specialist or management positions, within a well-established banking project in a fully digital environment

Responsibilities

• Provide remote support to customers, offering personalised, clear and professional assistance
• Answer customer enquiries by phone and email
• Guide customers on how to use online banking services
• Assist customers with their everyday banking transactions
• Provide accurate information about accounts, payment methods and banking procedures
• Handle customer requests with care, confidentiality and professionalism
• Ensure a smooth, high-quality customer experience

Requirements

• French at C1 level or above, spoken and written
• Excellent communication skills
• Strong focus on customer service and satisfaction
• Good command of digital tools
• Attention to detail, organisation and discretion
• Ability to handle sensitive requests calmly and professionally

Preferred

• Previous experience in banking or customer relations