French-Speaking Digital Banking Support Consultant

Lingo-nova

Porto

On-site

EUR 9,700 - 12,000

Full time

3 days ago

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Benefits offered by this job

Fixed salary of €953 gross/month

Bonus up to €125 monthly

Meal allowance €6 net per working day

Three weeks paid training

Career development opportunities

Job summary

Lingo-nova in Porto is seeking a Digital Banking Customer Service Consultant to support customers in French. This non-sales role focuses on advising, reassuring and assisting clients with online banking tools and everyday transactions.

You'll work on-site in Porto, Monday to Friday with rotating Saturday shifts, receiving a fixed monthly salary plus a performance bonus and meal allowance. Comprehensive training and career development follow from day one.

Qualifications

French proficiency at C1 level or above, both spoken and written.
Excellent communication skills.
Strong focus on customer service and satisfaction.
Good command of digital tools.
Attention to detail, organisation and discretion.
Ability to handle sensitive requests calmly and professionally.
Previous banking or customer relations experience is an advantage.
On-site work in Porto, Portugal.

Responsibilities

Provide remote support to customers, offering personalised, clear and professional assistance.
Answer customer enquiries by phone and email.
Guide customers on how to use online banking services.
Assist customers with everyday banking transactions.
Provide accurate information about accounts, payment methods and banking procedures.
Handle customer requests with care, confidentiality and professionalism.
Ensure a smooth and high-quality customer experience.