French-Speaking Customer Support Specialist Porto

Cross Border Talents; Porto; Presencial; EUR 9444 - 11 312; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Base salary of €930 gross

Guaranteed bonus of €100 gross

Meal allowance of €9 per day

Transportation reimbursement up to €40

Resumo da oferta

A leading customer support company is seeking a detail-oriented Customer Support Specialist fluent in French to assist French-speaking customers in Porto. The role involves handling inquiries through various channels, ensuring compliance with standards, and maintaining documentation in English. Ideal candidates will have strong customer service skills and experience in similar roles. This position offers a base salary of €930 gross, potential bonuses, and a supportive international work environment.

Qualificações

• Native or C2-level fluency in French required.
• Proficiency in English at B2 level or higher.
• Previous experience in customer support or retail is an advantage.

Responsabilidades

• Handle incoming customer inquiries via phone, chat, and email.
• Support customers with account-related requests and product guidance.
• Ensure compliance with brand and regulatory standards.
• Accurately document customer interactions in CRM systems.
• Identify customer needs and escalate when required.

Conhecimentos

Fluency in French (C2 level)

B2 level English proficiency

Strong customer service skills

Communication skills

Ability to use digital tools

Descrição da oferta de emprego

A leading customer support company is seeking a detail-oriented Customer Support Specialist fluent in French to assist French-speaking customers in Porto. The role involves handling inquiries through various channels, ensuring compliance with standards, and maintaining documentation in English. Ideal candidates will have strong customer service skills and experience in similar roles. This position offers a base salary of €930 gross, potential bonuses, and a supportive international work environment.