French-Speaking Customer Support Specialist (Hybrid)

Cross Border Talents; Braga; Híbrido; EUR 18 000 - 24 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Hybrid work model

Resumo da oferta

Cross Border Talents in Braga, Portugal, is seeking a French-speaking Customer Service Representative to support users of an innovative app-based solution. You will assist customers with questions about account access, features, and services, delivering high-quality inbound support with a focus on a positive experience.

The role requires fluent French, strong communication skills, and the ability to work in a fast-paced environment.

Qualificações

• Native-level or fluent French.
• Strong communication and customer service skills.
• Problem-solving mindset and attention to detail.
• Ability to work in a fast-paced environment.
• Availability to work rotational shifts.
• EU work authorization required.

Responsabilidades

• Assist customers with questions related to the application and its features.
• Provide support regarding account creation and balance management.
• Inform customers about available services and functionalities.
• Deliver high-quality customer support through inbound interactions.
• Ensure a positive customer experience while following company procedures.

Conhecimentos

French language

Customer service

Problem solving

Attention to detail

Fast-paced environment

EU work authorization

Descrição da oferta de emprego

Cross Border Talents in Braga, Portugal, is seeking a French-speaking Customer Service Representative to support users of an innovative app-based solution. You will assist customers with questions about account access, features, and services, delivering high-quality inbound support with a focus on a positive experience.

The role requires fluent French, strong communication skills, and the ability to work in a fast-paced environment.