French-Speaking Customer Support Specialist

Francisco CI; Porto; Presencial; EUR 15 000 - 23 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Onboarding & training

Private health insurance

Competitive salary & benefits

International multiculturalenvironment

Career progression

Continuous learning & upskilling

Work with renowned brands

Resumo da oferta

Francisco CI in Portugal is seeking French-speaking Customer Experience Professionals with strong English skills to join our international team. You will provide professional support via phone, email, and chat, documenting interactions in our CRM and ensuring a high-quality customer journey.

The ideal candidate is fluent in French (C1/C2) with English at least B2, excellent communication, a customer-centric mindset, and the ability to thrive in a fast-paced, target-driven environment within a

Qualificações

• Native or near-native French (C1/C2)
• English level at least B2
• Excellent verbal and written communication
• Strong interpersonal and professional attitude
• Customer-centric mindset with a genuine passion for service
• Ability to work in a target-driven, dynamic, team-oriented environment
• Strong attention to detail and multi-tasking ability

Responsabilidades

• Provide professional, friendly, and personalized support to customers through phone, email, and chat channels.
• Document interactions accurately in internal systems and CRM.
• Deliver a seamless, high-quality customer journey by understanding needs and resolving requests efficiently.
• Assist with post-sales queries, including order tracking and returns.
• Support inbound sales by identifying needs and recommending products or services.
• Process customer requests and maintain accurate, confidential order records.
• Achieve operational KPIs and maintain a professional customer-focused approach.

Conhecimentos

French (C1/C2)

English (B2)

Verbal communication

Written communication

Interpersonal skills

Problem-solving

Customer-centric mindset

Teamwork

Attention to detail

Ferramentas

CRM systems

Descrição da oferta de emprego

Francisco CI in Portugal is seeking French-speaking Customer Experience Professionals with strong English skills to join our international team. You will provide professional support via phone, email, and chat, documenting interactions in our CRM and ensuring a high-quality customer journey.

The ideal candidate is fluent in French (C1/C2) with English at least B2, excellent communication, a customer-centric mindset, and the ability to thrive in a fast-paced, target-driven environment within a