French Speaking Customer Support Representative

Ignite; Almada; Presencial; EUR 14 000 - 17 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Company housing

Tax number setup (NIF)

Bank account assistance

Private health & life insurance

Meal voucher €7.63/day

Career progression

Resumo da oferta

Ignite in Lisbon, Portugal, seeks a Payment Support Consultant to join an expanding international FinTech campaign. This on-site, full-time role provides full training from day one and interfaces with a French-speaking corporate client base in the business sector.

You will resolve system inquiries, manage client relationships, and optimize engagement with modern payment technologies, with a focus on clear French communications and strong English coordination.

Qualificações

• Fluent written and spoken French (C1 or higher).
• Working proficiency in English (B2) to use internal project applications.

Responsabilidades

• Deliver personalized, professional support to corporate clients via phone, email, and live chat regarding digital payment services.
• Investigate and address technical errors, payment processing obstacles, and account access requests.
• Demystify intricate technical and financial procedures into straightforward, practical French for client accounts.
• Partner with second-tier technical experts to manage escalations and ensure timely project solutions.
• Keep precise records of all client interactions in French and English within project management databases.

Conhecimentos

French (C1) language

English (B2) language

Customer support

Payment systems

Descrição da oferta de emprego

Become a vital part of an expanding international campaign as a Payment Support Consultant in Lisbon, Portugal. Based on-site in a high-tech corporate office, this full-time role (40 hours per week) connects you directly with a high-profile FinTech account serving the French business sector. As a primary advisor on this project, you will manage commercial client relationships, resolve system inquiries, and optimize user engagement with modern payment technologies. Complete, fully paid professional training is provided from day one, so previous specialized experience in finance or technical accounts is not necessary. Candidates must demonstrate fluent written and spoken French (C1 level or higher) to communicate effectively with clients, along with B2-level English skills to use internal project applications and coordinate with colleagues.

Primary Campaign Responsibilities

• Client Engagement: Deliver personalized, professional support to corporate clients via phone, email, and live chat regarding digital payment services.
• Issue Resolution: Investigate and address technical errors, payment processing obstacles, and account access requests.
• Clear Communication: Demystify intricate technical and financial procedures into straightforward, practical French for client accounts.
• Internal Synergy: Partner closely with second-tier technical experts to manage complex escalations and ensure timely project solutions.
• Account Tracking: Keep precise, organized records of all client interactions in both French and English within project management databases.

Earnings & Employee Perks

• Base Compensation: €930 distributed across 14 annual pay periods (including standard holiday and Christmas bonuses).
• Reliability Bonus: €100 monthly incentive tied to attendance and punctuality.
• Food Voucher: Tax-free daily meal allowance of €7.63 for every day worked.
• Extra Premium: Statutory pay multipliers for specialized working schedules per local labor laws.
• Health Coverage: Comprehensive private medical and life insurance package.
• Professional Advancement: Defined internal promotion tracks and scheduled performance appraisals.

Relocation & Mobility Support

• Shared company housing provided, featuring a private bedroom in a fully furnished apartment during your initial onboarding phase.
• Direct assistance with Portuguese administrative steps, including setting up your tax number (NIF), opening a local bank account, and completing social security registration.

Ideal Candidate Profile

• Fluent command of French, paired with working proficiency in English (B2 level).
• Strong enthusiasm for working within a global project framework and managing key corporate relationships.
• Solid technical aptitude and an analytical approach to troubleshooting.
• Excellent communication skills paired with a dedicated, client-centered mindset.