French Speaking Customer Support Representative

Ignite; Sintra; Presencial; EUR 13 000 - 16 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health and life insurance

Relocation and housing support

Attendance bonus

Resumo da oferta

Ignite is seeking an On-Site Customer Support Representative for the French market in Lisbon. This entry-level, full-time role requires native or C1 French fluency and English (B2) to assist business users with digital payment tools across chat, phone, and email.

You will troubleshoot issues, document requests in two languages, and collaborate with technical teams on high-tier service requests, with comprehensive relocation support and ongoing training.

Qualificações

• French fluency (native or C1) to assist business users.
• English (B2) to navigate internal systems and communicate with teammates.

Responsabilidades

• Deliver high-quality client assistance via chat, phone, and email regarding digital payment tools.
• Troubleshoot system errors, transaction failures, and account access issues.
• Convert complex financial details into easily digestible French for corporate partners.
• Partner with technical departments to resolve high-tier service requests.
• Keep accurate records of customer requests in French and English.

Conhecimentos

French fluency

English (B2)

Communication skills

Troubleshooting

Digital literacy

Descrição da oferta de emprego

Step into the fast-growing FinTech sector as an On-Site Customer Support Representative for the French market in Lisbon, Portugal. This entry-level role offers a full-time, 40-hour weekly contract with a flexible 24/7 rotative shift schedule. We provide extensive on-the-job training, making previous industry experience unnecessary. Candidates must possess native or C1 French fluency to assist business users, paired with B2 English capabilities to navigate internal systems and communicate with teammates.

Primary Duties

• Deliver high-quality client assistance via chat, phone, and email regarding digital payment tools.
• Troubleshoot system errors, transaction failures, and account access issues.
• Convert complex financial details into easily digestible French for corporate partners.
• Partner with technical departments to resolve high-tier service requests.
• Keep accurate records of customer requests in French and English.

Salary & Working Perks

• Annual wage structure of €930 distributed over 14 monthly payments (includes mandatory holiday pay).
• €100 monthly bonus tied to attendance and reliability.
• Daily €7.63 tax-free food stipend for each day worked.
• Statutory Portuguese shift differentials for evening and weekend duty.
• Comprehensive health and life insurance plans.
• Clear internal advancement channels and continuous feedback.

Seamless Relocation Support

• Initial corporate housing in a fully equipped, shared residence with a private room.
• Guidance through local administrative procedures, including NIF assignment, bank setup, and social security enrollment.

What We Look For

• Outstanding written and verbal communication skills in French.
• Willingness to work variable hours across a 24/7 operational calendar.
• Strong digital literacy and an aptitude for troubleshooting.
• A supportive, solution-oriented mindset tailored to client satisfaction.