French Speaking Customer Support Representative (on-site)

Ignite; Cascais; Presencial; EUR 15 000 - 18 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Private health insurance

Life insurance

Temporary corporate housing

Resumo da oferta

Ignite, a global FinTech leader, is seeking Payment Support Specialists in Lisbon, Portugal. This on-site, full-time role supports a major French corporate account, guiding client accounts and handling inquiries.

We provide fully paid training; no prior specialized FinTech experience required. Fluent French (C1+) and English (B2) are essential to interface with clients and collaborate with international teams.

Qualificações

• Fluent written and spoken French at C1 level or higher.
• English proficiency at B2 level for internal collaboration.
• Strong digital literacy and problem-solving aptitude.
• Excellent interpersonal and client-facing skills.

Responsabilidades

• Provide prompt expert assistance to commercial clients via phone, email, and real-time web chats regarding digital payment solutions.
• Diagnose and resolve software glitches, transactional errors, account access restrictions, and administrative user issues.
• Translate dense financial, procedural, and technical details into clear French for corporate clients.
• Collaborate with internal Tier-2 teams to expedite and finalize resolutions.
• Maintain accurate records and ticket summaries in French and English across internal databases.

Conhecimentos

French (C1)

English (B2)

Digital literacy

Problem solving

Interpersonal skills

Client-focused

Descrição da oferta de emprego

Are you looking to take the next step in your career with a global industry leader? We are hiring customer-oriented professionals to work as Payment Support Specialists on an exciting corporate project in Lisbon, Portugal. Operating on-site from a modern, centrally located office, this full-time role (40 hours per week) places you directly at the core of a major FinTech account dedicated to the French commercial market. In this position, you will serve as a key business representative, guiding client accounts, managing platform inquiries, and maintaining long-term corporate relationships. To prepare you for the specific requirements of this project, we provide comprehensive, fully paid training upon hiring—meaning prior specialized experience in financial technology is not required. Applicants must possess fluent written and spoken French (C1 level or higher) to interface directly with clients, as well as a B2 level in English to navigate internal project software and work alongside international team members.

Main Operational Tasks

• Consult & Guide: Offer prompt, expert assistance to commercial clients through phone calls, email correspondence, and real-time web chats regarding digital payment solutions.
• Technical Troubleshooting: Diagnose and resolve software glitches, transactional errors, account access restrictions, and administrative user issues.
• Simplify Complex Concepts: Translate dense financial, procedural, and technical details into clear, easy-to-understand French for corporate account holders.
• Cross-Departmental Collaboration: Work hand-in-hand with internal tier-two technical teams to expedite, track, and finalize resolution on complex inquiries.
• System Documentation: Maintain precise, up-to-date interaction records and ticket summaries in both French and English across our internal databases.

Earnings & Benefits Package

• Base Salary: €930 paid over 14 monthly disbursements per year (incorporating mandatory summer and Christmas bonus pay).
• Attendance Bonus: A performance-linked incentive of €100 monthly for strong attendance and punctuality.
• Daily Meal Allowance: A tax-exempt meal stipend of €7.63 for each completed working day.
• Shift Differentials: Additional statutory pay enhancements for late hours or weekend schedules, in strict compliance with Portuguese employment law.
• Comprehensive Coverage: Complete private health and life insurance policies provided to ensure your long-term peace of mind.
• Career Growth: Transparent internal promotion pathways accompanied by routine performance evaluations and professional development opportunities.

Relocation & Settlement Aid

Moving to a new country can feel overwhelming, but our dedicated mobility team ensures a seamless transition to your new home in Portugal. We provide temporary corporate housing in a fully furnished, shared company residence where you will have your own private bedroom for the initial setup period. Beyond housing, our team offers hands-on administrative assistance to navigate local Portuguese bureaucracy, walking you through every step required to obtain your tax identification number (NIF), open a local bank account, and complete your national social security registration.

Desired Candidate Attributes

• Fluent command of written and spoken French, alongside a functional working knowledge of English (B2 level).
• Strong interest in working on an international corporate account with diverse client demands.
• High digital literacy, a curious mindset, and a natural affinity for technical problem-solving.
• Outstanding interpersonal skills with a dedicated, client-first approach toward helping businesses succeed.