French Speaking Customer Support Representative (on-site)

Ignite; Cascais; Presencial; EUR 15 000 - 17 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Base salary 930€ monthly (14 payments)

Reliability incentive 65€ monthly

Meal stipend 7.63€ per worked day

Growth opportunities

Relocation assistance

Flight reimbursement

Accommodation provided

Resumo da oferta

Ignite in Lisbon, Portugal is seeking a French-speaking Customer Success Specialist to join our fintech team. You will act as an ambassador for a global payments leader, helping users navigate sophisticated financial software and ensure secure, smooth transactions.

This role offers extensive, fully funded training, with opportunities to grow toward QA, senior specialist, or management roles as you build a career in digital payments.

Qualificações

• Fully fluent in written and spoken French.
• Strong English skills at least B2 level.
• Motivation to grow in digital payments industry.
• Dependability, punctuality, and teamwork.

Responsabilidades

• Provide high-quality phone, email, and chat support to French-speaking clients regarding wallet setup, identity confirmation, and payment execution.
• Investigate and resolve billing discrepancies and software issues.
• Uphold financial safety standards and protect confidential data.
• Collaborate with cross-border team to escalate complex technical requests.
• Meet key performance metrics to maintain high service standards.

Conhecimentos

French fluency

English B2

Multichannel support

Tech aptitude

Ferramentas

CRM software

Billing systems

Payment platforms

Descrição da oferta de emprego

Launch a rewarding profession in the rapidly expanding fintech sector. Our core operations hub in Lisbon, Portugal is seeking ambitious French-Speaking Customer Success Specialists. You will serve as a vital ambassador for a global market leader in electronic payment platforms, supporting individuals using sophisticated financial software. This role offers an ideal launchpad to build a lasting career in financial technology while immersing yourself in Lisbon's vibrant cultural landscape.

Primary Duties

Rather than handling basic support inquiries, you will assist users across multiple channels to ensure seamless, secure transactions.

• Multi-Channel Engagement: Provide high-quality phone, email, and chat assistance to French-speaking clients regarding wallet setup, identity confirmation, and payment execution.
• Problem Resolution: Investigate and resolve intricate billing discrepancies and software performance issues.
• Regulatory Compliance: Uphold stringent financial safety standards to safeguard confidential data and uphold platform integrity.
• Internal Collaboration: Partner with cross-border team members in English to elevate complex technical requests to internal specialists.
• Performance Excellence: Consistently hit key operational metrics to maintain high service standards and foster client trust.

Applicant Profile

We value reliability, energy, and communication ability above industry background. Prior experience in finance is unnecessary, as every new hire receives extensive, fully funded training.

• Language Capabilities: Fully fluent in written and spoken French, with strong upper-intermediate English skills (at least B2 level).
• Ambition: Motivation to gain expertise and advance within the digital payments industry.
• Dependability: A strong sense of responsibility, punctuality, and commitment to team success.
• Tech Aptitude: Ease with learning new applications and navigating diverse software environments.

Package & Incentives

• Base Remuneration: €930 gross monthly, distributed over 14 payments per year (including traditional Portuguese summer and holiday bonuses).
• Reliability Incentive: €65 gross per month for consistent attendance and timeliness.
• Daily Meal Stipend: €7.63 for each worked day, loaded onto a dedicated meal card.
• Professional Growth: Defined internal advancement opportunities toward QA, senior specialist, or management roles.

Complete Relocation Assistance

• Company Accommodation: Access a private bedroom in a fully furnished, shared corporate apartment with rent completely covered.
• Logistical Assistance: Full flight cost reimbursement upon arrival in Lisbon, plus local guidance to secure your NIF tax ID and social security paperwork.

Life in Lisbon

With its historic charm, exceptional cuisine, and nearby ocean beaches, Lisbon provides an incredible balance of professional development and a vibrant European coastal lifestyle.