French Speaking Customer Support Representative (on-site)

Ignite; Almada; Presencial; EUR 14 000 - 19 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Employer housing

Flight reimbursement

NIF/tax ID assistance

Meal stipend

Resumo da oferta

Ignite in Lisbon is seeking a skilled French-speaking Customer Support Consultant to assist corporate clients and individual users of a leading digital payments platform in a vibrant metropolitan setting.

You will handle multi-channel inquiries, resolve transactions and billing issues, ensure GDPR compliance, and collaborate with internal specialists to improve software. A comprehensive training program and relocation support are provided.

Qualificações

• Fluent French (C1/C2) and proficient English (B2) for company communications.
• Ability to quickly learn new digital tools and manage multiple software apps.
• Empathy and a customer-first approach in high-volume environments.
• Willingness to relocate to Lisbon with corporate mobility support.

Responsabilidades

• Support French-speaking customers via phone, chat, and email for account setup, portal navigation, and payments.
• Troubleshoot transaction errors, billing questions, and security issues with an analytical approach.
• Uphold data privacy (GDPR) and security standards across interactions.
• Link customers with internal tech experts and provide feedback to improve software.
• Handle multiple tasks efficiently while staying calm and professional.

Conhecimentos

Fluent French (C1/C2)

English (B2)

Technical agility

Interpersonal skills

Relocation readiness

Descrição da oferta de emprego

Possess exceptional communication abilities and a passion for living in a vibrant metropolitan environment? We are hiring motivated French-Speaking Customer Support Consultants to join our energetic, team-oriented office in central Lisbon. In this role, you will elevate everyday customer care. Serving as a reliable representative for a world-renowned digital payments leader, you will assist commercial clients and individual consumers with financial platforms, making every interaction smooth, secure, and straightforward. Your main objective is to convert technical challenges and inquiries into smooth, reassuring user interactions.

Key Responsibilities

• Multi-Channel Assistance: Support French-speaking customers via phone, real-time chat, and email regarding account configuration, portal navigation, and payment execution.
• Troubleshooting: Resolve transaction errors, billing queries, and account security issues using an analytical, client-focused approach.
• Data Security & Compliance: Strictly adhere to international privacy protocols (such as GDPR) and security rules to ensure total transaction confidentiality.
• Internal Collaboration: Act as a connection between clients and internal technical specialists, offering valuable feedback to help refine software functions.
• Prioritization & Agility: Effortlessly manage several tasks simultaneously in a fast-paced environment while keeping a helpful, calm, and professional demeanor.

Desired Candidate Profile

We prioritize your mindset, communication strengths, and problem-solving skills over previous sector experience. Background in banking or customer service centers is not mandatory; our fully funded, comprehensive training program will provide everything you need to succeed.

• Language Skills: Fully fluent command of spoken and written French (C1/C2 equivalent), combined with reliable working proficiency in English (minimum B2) for company communications and training.
• Technical Agility: High comfort level picking up new digital tools and managing multiple software applications simultaneously.
• Interpersonal Aptitude: Genuine empathy, a customer-first focus, and the composure to handle high-volume periods gracefully.
• Relocation Readiness: Currently living in Lisbon or completely prepared to move to the city (autonomously or with our corporate mobility assistance).

Compensation & Perks

We offer a strong, predictable financial package that honors your language capabilities and dedicated performance:

• Base Pay: €930 gross monthly, disbursed over 14 annual payments (inclusive of customary Portuguese summer and holiday bonuses).
• Reliability Bonus: An additional €65 monthly reward for outstanding attendance and punctuality.
• Daily Meal Stipends: €7.63 per day worked, provided tax-exempt on a meal card (totaling approximately €150 net per month).
• Professional Progression: Clear internal pathways to step into Quality Assurance, Coaching, or Team Lead roles.

Complete Relocation Package

Moving abroad is a significant step, so our dedicated mobility team takes care of the logistics for a seamless transition:

• Employer Housing: Move straight into a private bedroom within a furnished, quality company residence, with rent and utility bills fully covered.
• Flight Reimbursement: Complete refund for your travel ticket to Lisbon, including a personal airport greeting and shuttle on arrival.
• Administrative Setup: Direct, local support to help you obtain your Portuguese tax ID (NIF), social security clearance, and access to national health services.

Life in Lisbon

Lisbon seamlessly combines rich history, a lively social scene, and a booming tech environment. Whether you spend your time off surfing nearby ocean breaks, wandering through historic districts, or enjoying waterfront dining, you will experience an incredibly fulfilling lifestyle.