French Speaking Customer Support Representative (on-site)

Ignite; Lisboa; Presencial; EUR 9400 - 11 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Free corporate accommodation

Tax number (NIF) guidance

Social security guidance

Health registration guidance

Meal allowance

Resumo da oferta

Ignite in Lisbon is seeking a French-fluent Customer Advisor to join our downtown team. You will assist French-speaking clients through chat, email, and phone, helping with account setup, navigation, and transactions for a leading global payments platform.

No prior finance experience is required; we provide a paid onboarding program. The role offers relocation support including accommodation and guidance on NIF, with clear opportunities to advance into leadership or QA positions.

Qualificações

• No prior financial or customer service experience is required.
• We provide a fully paid onboarding program to prepare you for success.

Responsabilidades

• Multichannel client support via chat, email, and phone for account setup, navigation, and transactions.
• Analyze and resolve payment delays, billing queries, and account security issues with a client-centric mindset.
• Follow fraud prevention protocols and GDPR/privacy standards to safeguard confidential financial data.
• Collaborate with technical teams to resolve complex issues and share user insights for service improvements.
• Organize daily workflows in a fast-paced environment while delivering friendly, professional service.

Conhecimentos

French (C1/C2)

English (B2)

Customer-centric mindset

Technical readiness

Descrição da oferta de emprego

Are you an exceptional communicator looking to launch your career in one of Europe's most vibrant capital cities? We are hiring driven, French-fluent Customer Advisors to join our energetic team in downtown Lisbon. In this role, you will serve as the primary brand ambassador for a leading global payment platform, helping personal and commercial clients conduct seamless digital transactions.

Key Responsibilities

• Multichannel Client Support: Assist French-speaking clients through chat, email, and phone regarding account setup, navigation, and transaction processing.
• Effective Issue Resolution: Analyze and resolve payment delays, billing queries, and account security matters with a client-centric mindset.
• Data Security & Compliance: Strictly follow fraud prevention protocols and privacy standards (including GDPR) to safeguard confidential financial data.
• Internal Collaboration: Partner with technical teams to elevate complex issues and share user insights for service improvements.
• Administrative Efficiency: Organize daily workflows in a fast-paced environment while delivering a friendly, professional service.

Requirements & Ideal Candidate

No prior financial or customer service experience is required. We provide a fully paid, complete onboarding program to prepare you for success.

• Language Skills: Fluent command of French (C1/C2 level) and intermediate proficiency in English (B2) for internal communication and training.
• Technical Readiness: Comfort using web applications and navigating multiple internal software platforms.
• Customer-Centric Mindset: Strong problem-solving skills, empathy, and composure during high-volume periods.
• Relocation Readiness: Living in Lisbon or ready to move to Portugal (independently or with full corporate assistance).

Salary & Benefits

• Base Pay: €930 gross monthly, paid 14 times per year (includes standard summer and holiday payments).
• Attendance Bonus: Up to €65 gross monthly for strong punctuality and reliability.
• Meal Allowance: €7.63 tax-free per shift worked on a meal card (:€150 net per month).
• Career Development: Clear opportunities to transition into Team Lead, Trainer, or Quality Assurance positions.

Relocation Support

• Free Corporate Accommodation: A private room in a modern shared apartment with all utilities fully covered by the employer.
• Administrative Guidance: Direct help obtaining your Portuguese tax number (NIF), social security, and health registration.

Life in Lisbon

Enjoy a high quality of life featuring sunny weather, historic architecture, and a growing international tech hub. Spend your time off enjoying local coastal beaches, scenic neighborhoods, and world-class dining.