French Speaking Customer Support Representative

Ignite.; Almada; Presencial; EUR 14 000 - 17 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Employer Housing

Flight Reimbursement

Meal stipends

Resumo da oferta

Ignite. in Lisbon is hiring motivated French-speaking Customer Support Consultants to assist French-speaking customers with account setup, portal navigation and payment execution, delivering reliable service in a fast-paced office.

A fully funded training program, relocation support (housing, flight), and meal stipends accompany the role, with clear progression paths into QA, coaching, or Team Lead roles. You will become part of a vibrant, metropolitan team committed to security and

Qualificações

• Fluency in French (C1/C2) and English (B2) for communications and training.
• Willingness to relocate to Lisbon for the role.
• Comfort with learning new digital tools and managing multiple software applications.
• Empathy and a customer-first approach.

Responsabilidades

• Multi-Channel Assistance: Support French-speaking customers via phone, chat and email for account setup and payments.
• Troubleshooting: Resolve transaction errors, billing queries, and security issues with analytical approach.
• Data Security & Compliance: Adhere to GDPR and security rules to protect confidentiality.
• Internal Collaboration: Relay feedback to internal tech teams to refine software functions.
• Prioritization: Manage multiple tasks in a fast-paced environment with a calm, professional demeanor.

Conhecimentos

French fluency

English proficiency

Technical agility

Interpersonal skills

Descrição da oferta de emprego

Possess exceptional communication abilities and a passion for living in a vibrant metropolitan environment? We are hiring motivated French-Speaking Customer Support Consultants to join our energetic, team-oriented office in central Lisbon.

In this role, you will elevate everyday customer care. Serving as a reliable representative for a world-renowned digital payments leader, you will assist commercial clients and individual consumers with financial platforms, making every interaction smooth, secure, and straightforward. Your main objective is to convert technical challenges and inquiries into smooth, reassuring user interactions.

Key Responsibilities

Your daily work will center on delivering exceptional service and maintaining rigorous operational quality:

• Multi-Channel Assistance: Support French-speaking customers via phone, real-time chat, and email regarding account configuration, portal navigation, and payment execution.
• Troubleshooting: Resolve transaction errors, billing queries, and account security issues using an analytical, client-focused approach.
• Data Security & Compliance: Strictly adhere to international privacy protocols (such as GDPR) and security rules to ensure total transaction confidentiality.
• Internal Collaboration: Act as a connection between clients and internal technical specialists, offering valuable feedback to help refine software functions.
• Prioritization & Agility: Effortlessly manage several tasks simultaneously in a fast-paced environment while keeping a helpful, calm, and professional demeanor.

Desired Candidate Profile

We prioritize your mindset, communication strengths, and problem-solving skills over previous sector experience. Background in banking or customer service centers is not mandatory; our fully funded, comprehensive training program will provide everything you need to succeed.

• Language Skills: Fully fluent command of spoken and written French (C1/C2 equivalent), combined with reliable working proficiency in English (minimum B2) for company communications and training.
• Technical Agility: High comfort level picking up new digital tools and managing multiple software applications simultaneously.
• Interpersonal Aptitude: Genuine empathy, a customer-first focus, and the composure to handle high-volume periods gracefully.
• Relocation Readiness: Currently living in Lisbon or completely prepared to move to the city (autonomously or with our corporate mobility assistance).

Compensation & Perks

We offer a strong, predictable financial package that honors your language capabilities and dedicated performance:

• Base Pay: €930 gross monthly, disbursed over 14 annual payments (inclusive of customary Portuguese summer and holiday bonuses).
• Reliability Bonus: An additional €65 monthly reward for outstanding attendance and punctuality.
• Daily Meal Stipends: €7.63 per day worked, provided tax-exempt on a meal card (totaling approximately €150 net per month).
• Professional Progression: Clear internal pathways to step into Quality Assurance, Coaching, or Team Lead roles.

Complete Relocation Package

Moving abroad is a significant step, so our dedicated mobility team takes care of the logistics for a seamless transition:

• Employer Housing: Move straight into a private bedroom within a furnished, quality company residence, with rent and utility bills fully covered.
• Flight Reimbursement: Complete refund for your travel ticket to Lisbon, including a personal airport greeting and shuttle on arrival.
• Administrative Setup: Direct, local support to help you obtain your Portuguese tax ID (NIF), social security clearance, and access to national health services.

Life in Lisbon

Lisbon seamlessly combines rich history, a lively social scene, and a booming tech environment. Whether you spend your time off surfing nearby ocean breaks, wandering through historic districts, or enjoying waterfront dining, you will experience an incredibly fulfilling lifestyle.