French-Speaking Customer Support Representative

Savior Artigos Texteis Lda; Lisboa; Presencial; EUR 18 000 - 26 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

International environment

Competitive salary & benefits

Training provided

Professional development opportunities

Resumo da oferta

Savior Artigos Texteis Lda is seeking a French-speaking Customer Support Representative to join international customer service projects in Portugal. The role includes handling inquiries via phone, email, and chat, and ensuring a high level of customer satisfaction.

Requirements include French at C1/C2 and English at B2, plus strong communication, problem-solving, and computer literacy. The offer includes an international environment and opportunities for professional development.

Qualificações

• French: C1/C2 level – excellent written and spoken communication.
• English: B2 level minimum.
• Strong communication and problem-solving skills.
• Customer-oriented attitude and professional approach.
• Good computer literacy and ability to work with different systems.

Responsabilidades

• Provide professional customer support in French via phone, email and/or chat.
• Assist customers with inquiries, orders, bookings, accounts, payments and general requests.
• Identify and resolve customer issues efficiently and professionally.
• Provide accurate information and ensure a positive customer experience.
• Escalate more complex cases when necessary.
• Maintain accurate records of customer interactions.
• Meet quality, productivity and customer satisfaction targets.

Conhecimentos

French proficiency (C1/C2)

English proficiency (B2)

Communication skills

Customer-oriented attitude

Computer literacy

Descrição da oferta de emprego

Location: Lisbon, Portugal

We are currently looking for French-speaking Customer Support Representatives to join international customer service projects in Portugal.

Your Responsibilities

• Provide professional customer support in French via phone, email and/or chat.
• Assist customers with inquiries, orders, bookings, accounts, payments and general requests.
• Identify and resolve customer issues efficiently and professionally.
• Provide accurate information and ensure a positive customer experience.
• Escalate more complex cases when necessary.
• Maintain accurate records of customer interactions.
• Meet quality, productivity and customer satisfaction targets.

Requirements

• French: C1/C2 level – excellent written and spoken communication.
• English: minimum B2 level.
• Strong communication and problem-solving skills.
• Customer-oriented attitude and professional approach.
• Good computer literacy and ability to work with different systems.

What We Offer

• International working environment.
• Competitive salary and benefits depending on the project.
• Training provided.
• Opportunities for professional development.