Junior French-Speaking Customer Support Representative

Cross Border Talents; Lisboa; Presencial; EUR 18 000 - 22 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

International environment

Training provided

Career development

Competitive salary

Resumo da oferta

Cross Border Talents in Lisbon, Portugal, is looking for a junior French-speaking Customer Support Representative to join international projects. You will handle inquiries via phone, email, and chat, delivering professional assistance and building a positive customer experience.

Requirements include French at C1/C2 and English at B2, strong communication, problem-solving and a customer-focused mindset. We offer an international environment, training, and development opportunities with salary

Qualificações

• French: C1/C2 level – excellent written and spoken communication.
• English: minimum B2 level.
• Strong communication and problem-solving skills.
• Customer-oriented attitude and professional approach.
• Good computer literacy and ability to work with different systems.

Responsabilidades

• Provide professional customer support in French via phone, email and/or chat.
• Assist customers with inquiries, orders, bookings, accounts, payments and general requests.
• Identify and resolve customer issues efficiently and professionally.
• Provide accurate information and ensure a positive customer experience.
• Escalate more complex cases when necessary.
• Maintain accurate records of customer interactions.
• Meet quality, productivity and customer satisfaction targets.

Conhecimentos

French (C1/C2)

English (B2)

Communication

Problem solving

Customer focus

Computer skills

Ferramentas

CRM systems

Multichannel platforms

Descrição da oferta de emprego

Junior French-Speaking Customer Support Representative

Location:Lisbon, Portugal

We are currently looking for JuniorFrench-speaking Customer Support Representatives to join international customer service projects in Portugal.

Your Responsibilities

• Provide professional customer support in French via phone, email and/or chat.
• Assist customers with inquiries, orders, bookings, accounts, payments and general requests.
• Identify and resolve customer issues efficiently and professionally.
• Provide accurate information and ensure a positive customer experience.
• Escalate more complex cases when necessary.
• Maintain accurate records of customer interactions.
• Meet quality, productivity and customer satisfaction targets.

Requirements

• French: C1/C2 level – excellent written and spoken communication.
• English: minimum B2 level.
• Strong communication and problem-solving skills.
• Customer-oriented attitude and professional approach.
• Good computer literacy and ability to work with different systems.

What We Offer

• International working environment.
• Competitive salary and benefits depending on the project.
• Training provided.
• Opportunities for professional development.