French-Speaking Customer Support Advisor (Porto - On-site)

Cross Border Talents; Porto; Presencial; EUR 21 000 - 30 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Paid training

Career development paths

Multicultural environment

Resumo da oferta

Cross Border Talents in Porto is seeking a French-speaking support specialist to join our multilingual team supporting an international client. You will help customers find solutions quickly and keep them informed at every step.

Fluency in French is essential, and your language skills will be used every day. You will follow clear procedures, record interactions accurately, and work with colleagues to close cases efficiently.

Qualificações

• Fluent in French.
• Excellent written and spoken command of the languages listed in this advert.
• Professional, friendly communication style.
• Comfort working with computers and several systems at the same time.
• Reliability, attention to detail and a team-first attitude.
• Ability to stay calm and focused in fast-paced environments.

Responsabilidades

• Respond to customer enquiries across phone, email and chat.
• Follow clear procedures to resolve requests within agreed timeframes.
• Keep customers updated on progress and next steps.
• Record interactions accurately and share feedback with the team leader.
• Work closely with colleagues to close cases efficiently.

Conhecimentos

French fluency

Communication skills

Customer service

Descrição da oferta de emprego

Cross Border Talents in Porto is seeking a French-speaking support specialist to join our multilingual team supporting an international client. You will help customers find solutions quickly and keep them informed at every step.

Fluency in French is essential, and your language skills will be used every day. You will follow clear procedures, record interactions accurately, and work with colleagues to close cases efficiently.