French-Speaking Customer Service Representative

Lingonova; Braga; Hybrid; EUR 9.400 - 11.000; Vollzeit

Benefits dieser Stelle

€930 gross per month, paid in 14 inst.

Welcome bonus of €2,000, paid in 12 mo

Complexity bonus of €140

Food allowance of €7.63 per workingday

6-month contract

No relocation support

Zusammenfassung

Lingo-nova is seeking a French-speaking Customer Service Representative in Braga for a hybrid role with a leading financial services platform. You will respond to inquiries about credit products and financing needs, helping customers find the best options.

In this role, you will build strong customer relationships, identify opportunities during calls, and handle files securely according to procedures. The schedule is Monday to Friday, 07:00-17:30, with weekends off.

Qualifikationen

• Native-level or fluent French is required.
• Ability to analyze customer needs and propose financing options.
• Rigorous and honest approach to handling customer files.

Aufgaben

• Answer customer calls about current credit products and new financing requests.
• Understand customer needs and recommend suitable financing options.
• Build lasting, high-quality customer relationships within a service excellence framework.
• Spot and develop commercial opportunities in every inbound and outbound call.
• Manage assigned customer files carefully, following procedures and security rules.
• Handle customer information with accuracy and integrity.

Kenntnisse

French proficiency

Needs analysis

Integrity/Rigor

Jobbeschreibung

About the Role

Join a customer service team in Braga as a French-speaking Customer Service Representative, working in a hybrid model. You will be the main point of contact for customers of a leading financial services platform. You will answer their questions about existing credit and new financing needs, and help them find the option that suits them best.

What You'll Be Doing

• Answer customer calls about current credit products and new financing requests
• Understand each customer's needs and expectations, reassure them and recommend suitable financing options
• Build lasting, high-quality customer relationships within a service excellence framework
• Spot and develop commercial opportunities in every inbound and outbound call
• Manage your assigned customer files carefully, following procedures and security rules
• Handle customer information with accuracy, diligence and integrity

What You Bring

• French at native level or fluent
• Ability to analyze customer needs and propose suitable financing options
• A rigorous, honest approach to managing customer files

Schedule & Location

• Hybrid work model, based in Braga, Portugal
• Monday to Friday, 07:00-17:30, on rotating shifts
• Saturday and Sunday off

Equipment

• If you live within 50 km of the office, you collect your equipment in person
• If you live more than 50 km away, your equipment is shipped to you

Compensation & Benefits

• €930 gross per month, paid in 14 instalments per year
• Welcome bonus of €2,000, paid in 12 monthly instalments during your first year
• Complexity bonus of €140
• Food allowance of €7.63 per working day
• 6-month contract
• Please note: no relocation support is provided