French Customer Support

Lingonova; Braga; Hybrid; EUR 9,400 - 11,000; Full time

Benefits offered by this job

Welcome bonus

Complexity bonus

Food allowance

Hybrid work model

6-month contract

Job summary

Lingo-nova in Braga is hiring a French-speaking Customer Service Representative to join a hybrid team supporting a leading financial services platform. You will handle inquiries about current credit products, assess client needs, and recommend financing options while maintaining high service standards.

Based in Braga with Monday–Friday shifts 07:00–17:30 on rotation and no weekend work, you will manage customer data with care, collect or receive equipment, and benefit from a €930 gross monthly

Qualifications

• Native or fluent French language.
• Strong ability to analyze customer needs and propose financing options.
• Rigorous and honest approach to handling customer files.

Responsibilities

• Answer calls about current credit products and new financing requests.
• Understand needs and recommend suitable financing options.
• Build lasting customer relationships within a service excellence framework.
• Spot and develop commercial opportunities during calls.
• Manage customer files carefully, following procedures and security rules.
• Handle customer information with accuracy and integrity.

Skills

French (native or fluent)

Customer needs analysis

Integrity in data handling

Job description

About the Role

Join a customer service team in Braga as a French-speaking Customer Service Representative, working in a hybrid model. You will be the main point of contact for customers of a leading financial services platform. You will answer their questions about existing credit and new financing needs, and help them find the option that suits them best.

What You'll Be Doing

• Answer customer calls about current credit products and new financing requests
• Understand each customer's needs and expectations, reassure them and recommend suitable financing options
• Build lasting, high-quality customer relationships within a service excellence framework
• Spot and develop commercial opportunities in every inbound and outbound call
• Manage your assigned customer files carefully, following procedures and security rules
• Handle customer information with accuracy, diligence and integrity

What You Bring

• French at native level or fluent
• Ability to analyze customer needs and propose suitable financing options
• A rigorous, honest approach to managing customer files

Schedule & Location

• Hybrid work model, based in Braga, Portugal
• Monday to Friday, 07:00-17:30, on rotating shifts
• Saturday and Sunday off

Equipment

• If you live within 50 km of the office, you collect your equipment in person
• If you live more than 50 km away, your equipment is shipped to you

Compensation & Benefits

• €930 gross per month, paid in 14 instalments per year
• Welcome bonus of €2,000, paid in 12 monthly instalments during your first year
• Complexity bonus of €140
• Food allowance of €7.63 per working day
• 6-month contract
• Please note: no relocation support is provided