French Customer Support | Braga -

Lingo-nova; Braga; Hybrid; EUR 9,400 - 11,000; Full time

Benefits offered by this job

Welcome bonus €2,000

Complexity bonus €140

Food allowance €7.63 per working day

Hybrid work model

Job summary

Lingo-nova in Braga is seeking a French-speaking Customer Service Representative to join a hybrid team. You will respond to inquiries about existing credit products and financing options, building trust and guiding customers toward the best solutions.

Based in Braga, you’ll work Monday–Friday, 07:00–17:30 on rotating shifts, with a 6-month contract and a monthly gross salary of €930, plus a welcome bonus and daily food allowance.

Qualifications

• French at native level or fluent.
• Ability to analyze customer needs and propose suitable financing options.
• A rigorous, honest approach to managing customer files.

Responsibilities

• Answer customer calls about current credit products and new financing requests.
• Understand each customer's needs and expectations, reassure them and recommend suitable financing options.
• Build lasting, high-quality customer relationships within a service excellence framework.
• Spot and develop commercial opportunities in every inbound and outbound call.
• Manage your assigned customer files carefully, following procedures and security rules.
• Handle customer information with accuracy, diligence and integrity.

Skills

French (native/fluent)

Customer needs analysis

Integrity in handling files

Job description

About The Role

Join a customer service team in Braga as a French-speaking Customer Service Representative, working in a hybrid model. You will be the main point of contact for customers of a leading financial services platform. You will answer their questions about existing credit and new financing needs, and help them find the option that suits them best.

About The Role

Join a customer service team in Braga as a French-speaking Customer Service Representative, working in a hybrid model. You will be the main point of contact for customers of a leading financial services platform. You will answer their questions about existing credit and new financing needs, and help them find the option that suits them best.

What You'll Be Doing

• Answer customer calls about current credit products and new financing requests
• Understand each customer's needs and expectations, reassure them and recommend suitable financing options
• Build lasting, high-quality customer relationships within a service excellence framework
• Spot and develop commercial opportunities in every inbound and outbound call
• Manage your assigned customer files carefully, following procedures and security rules
• Handle customer information with accuracy, diligence and integrity

What You Bring

• French at native level or fluent
• Ability to analyze customer needs and propose suitable financing options
• A rigorous, honest approach to managing customer files

Schedule & Location

• Hybrid work model, based in Braga, Portugal
• Monday to Friday, 07:00-17:30, on rotating shifts
• Saturday and Sunday off

Equipment

• If you live within 50 km of the office, you collect your equipment in person
• If you live more than 50 km away, your equipment is shipped to you

Compensation & Benefits

• €930 gross per month, paid in 14 instalments per year
• Welcome bonus of €2,000, paid in 12 monthly instalments during your first year
• Complexity bonus of €140
• Food allowance of €7.63 per working day
• 6-month contract
• Please note: no relocation support is provided