Customer Advisor - French Speaking - Financial Support | On-site in Braga -

Lingo-nova; Braga; On-site; EUR 9,400 - 11,000; Full time

Benefits offered by this job

Welcome bonus

Performance bonus

Food allowance

Job summary

Lingo-nova in Braga is seeking a customer service agent to support French-speaking customers of a global financial services group. You will handle inbound calls about existing credit products and new financing requests, delivering personal service and finding fitting solutions.

This on-site role blends customer service, sales and relationship management. You will build long-term customer relationships, spot opportunities, and ensure compliant handling of files.

Qualifications

• French at C2 or native level (mandatory).
• Previous sales experience or strong aptitude for sales (mandatory).
• Contact centre or customer service experience is an advantage.
• Strong multitasking skills, resilience and adaptability.
• Good problem-solving and decision-making abilities.
• Clear spoken and written communication and active listening.
• Attention to detail and the ability to work under pressure while staying calm and professional.
• Team-player attitude.

Responsibilities

• Take inbound calls about existing credit products and new financing requests.
• Understand customers' needs and expectations, reassure them and recommend suitable financing solutions.
• Build long-term, high-quality customer relationships in line with service standards.
• Spot and develop commercial opportunities in every inbound and outbound interaction.
• Manage customer files according to internal procedures and compliance requirements.
• Handle customer information with professionalism, accuracy, integrity, and confidentiality.

Skills

French proficiency (C2/native)

Sales experience

Contact centre experience

Multitasking and resilience

Problem solving and decision making

Clear communication and listening

Job description

About The Role

Join a customer service team in Braga supporting French-speaking customers of a global financial services group. You will help customers with their existing credit products and new financing requests, offering personal service and finding solutions that fit their needs. The role combines customer service, sales and relationship management.

What You'll Be Doing

• Take inbound calls about existing credit products and new financing requests
• Understand customers' needs and expectations, reassure them and recommend the most suitable financing solution
• Build long‑term, high‑quality customer relationships in line with the company's service standards
• Spot and develop commercial opportunities in every inbound and outbound interaction
• Manage customer files according to internal procedures and compliance requirements
• Handle customer information with professionalism, accuracy, integrity, and confidentiality

What You Bring

• French at C2 or native level (mandatory)
• Previous sales experience or a strong aptitude for sales (mandatory)
• Contact centre or customer service experience is an advantage
• Strong multitasking skills, resilience and adaptability
• Good problem‑solving and decision‑making abilities
• Clear spoken and written communication and excellent active listening
• Attention to detail and the ability to work under pressure while staying calm and professional
• A team‑player attitude

Eligibility

• You must already live in Portugal, within 50 km of Braga
• Candidates living outside this area, or needing to relocate, cannot be considered. No relocation package or accommodation is provided.

Schedule & Location

• On‑site in Braga, Portugal
• Monday to Friday, 07:00-19:00 on rotating shifts, and Saturday, 08:00-15:00
• Two days off per week: Sunday plus one rotating day

Compensation & Benefits

• Salary of €930 gross, paid in 14 instalments per year
• Welcome bonus of €2,000, paid in 12 monthly instalments during your first year
• Performance bonus of €155
• Food allowance of €7.63 per working day