French Customer Advisor

Lingonova

Braga

On-site

EUR 9,400 - 11,000

Full time

3 days ago

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Benefits offered by this job

Welcome bonus €2,000

Salary €930 gross paid in 14 instal m.

Food allowance €7.63 per working day

Job summary

Lingo-nova in Braga, Portugal, is seeking a customer service specialist fluent in French to support a global financial services group. You will handle inbound calls on credit products and financing requests, delivering personal service to match clients' needs.

The role blends sales and relationship management, with on-site work in Braga, Monday to Friday shifts and occasional weekend hours. Welcome bonus, daily benefits, and ongoing opportunities are offered.

Qualifications

French at C2 or native level is mandatory.
Experience in sales or strong sales aptitude is mandatory.
Contact centre or customer service experience is an advantage.

Responsibilities

Handle inbound calls about existing credit products and new financing requests.
Understand customers' needs and recommend suitable financing solutions.
Build long-term customer relationships in line with service standards.
Spot and develop commercial opportunities during interactions.
Manage customer files according to internal procedures and compliance.
Handle customer information with professionalism, accuracy and confidentiality.

Skills

French proficiency

Sales experience

Customer service

Multitasking

Problem-solving

Communication/active listening

Attention to detail

Team player

Job description

About the Role

Join a customer service team in Braga supporting French-speaking customers of a global financial services group. You will help customers with their existing credit products and new financing requests, offering personal service and finding solutions that fit their needs. The role combines customer service, sales and relationship management.

What You'll Be Doing

Take inbound calls about existing credit products and new financing requests
Understand customers' needs and expectations, reassure them and recommend the most suitable financing solution
Build long-term, high-quality customer relationships in line with the company's service standards
Spot and develop commercial opportunities in every inbound and outbound interaction
Manage customer files according to internal procedures and compliance requirements
Handle customer information with professionalism, accuracy, integrity and confidentiality

What You Bring

French at C2 or native level (mandatory)
Previous sales experience or a strong aptitude for sales (mandatory)
Contact centre or customer service experience is an advantage
Strong multitasking skills, resilience and adaptability
Good problem-solving and decision-making abilities
Clear spoken and written communication and excellent active listening
Attention to detail and the ability to work under pressure while staying calm and professional
A team-player attitude

Eligibility

You must already live in Portugal, within 50 km of Braga
Candidates living outside this area, or needing to relocate, cannot be considered. No relocation package or accommodation is provided.

Schedule & Location