French-Speaking Customer Service Ambassador

Lingonova; Porto; Hybrid; EUR 11,000 - 12,000; Full time

Benefits offered by this job

Productivity bonus €100/month (first 6

Attendance bonus

Meal allowance

Paid initial training

Career progression

Job summary

Lingo-nova in Porto is seeking a French-speaking Customer Service Ambassador to support customers, respond to enquiries, and process requests in a dynamic team. The role is on-site with a 40-hour work week and rotating shifts, with potential remote work after an initial on-site period based on performance.

The ideal candidate speaks French at C1/C2 level, has IT knowledge, and excels in communication and customer service. Relocation to Porto is supported, and a paid training program is included.

Qualifications

• Excellent command of spoken and written French (C1/C2 mandatory).
• Good theoretical and practical knowledge of IT.
• Excellent interpersonal and communication skills.
• Customer-oriented mindset and focus on results.
• Proactive attitude and ability to propose solutions.
• Willingness to relocate to Porto, Portugal.
• Availability for a full-time position (40 hours/week, rotating shifts).
• Previous experience in customer relations, customer service, call centres, sales or consulting is an advantage.

Responsibilities

• Make and receive calls to respond to customer enquiries.
• Process customer requests through back-office activities.
• Advise and support customers throughout the entire process.
• Identify customer needs and propose appropriate solutions.
• Handle objections and manage complaints.
• Carry out sales and marketing activities as required by the project.
• Ensure high-quality customer service and customer experience.
• Use various IT applications and tools.

Skills

French (C1/C2)

IT knowledge

Interpersonal skills

Customer-oriented

Proactive

Full-time 40h

Relocation to Porto

Customer service exp

Job description

About the Role

Join a fast-growing customer service project in the energy sector as a French-speaking Customer Service Ambassador in Porto. You will support customers, respond to enquiries, process requests and provide solutions, as part of a dynamic and welcoming team.

Responsibilities

• Make and receive calls to respond to customer enquiries
• Process customer requests through back-office activities
• Advise and support customers throughout the entire process
• Identify customer needs and propose appropriate solutions
• Handle objections and manage complaints
• Carry out sales and marketing activities as required by the project
• Ensure high-quality customer service and customer experience
• Use various IT applications and tools

Requirements

• Excellent command of spoken and written French (C1 or C2 level is mandatory)
• Good theoretical and practical knowledge of IT
• Excellent interpersonal and communication skills
• Customer-oriented mindset and focus on results
• Proactive attitude and ability to propose solutions
• Availability for a full-time position (40 hours/week, 8 hours/day) with variable and rotating shifts
• Previous experience in customer relations, customer service, call centres, sales or consulting is an advantage
• Willingness to relocate to Porto, Portugal

Work Schedule & Location

• On-site in a modern, centrally located office in Porto
• Variable and rotating shifts, 40 hours per week (8 hours per day)
• After an initial 3 to 4 months on-site, possibility of remote work, subject to meeting performance targets

What We Offer

• Salary from €953 up to €1,120 gross/month, depending on experience
• Guaranteed productivity bonus of €100/month for the first 6 months
• Attendance bonus and meal allowance
• Employment contract from day one, including paid initial training
• Real opportunities for career progression
• Integration into a dynamic and welcoming team
• Discounts and partnerships with major brands and institutions (banking, healthcare, sports, fashion and more)

Relocation Support

• Full relocation support provided