French Customer Care Consultant

Lingonova; Porto; On-site; EUR 11,000 - 12,000; Full time

Benefits offered by this job

Salary €953-€1120

Productivity bonus

Attendance bonus

Meal allowance

Paid training

Career growth

Relocation support

Team integration

Brand discounts

Job summary

Lingo-nova is seeking a French-speaking Customer Service Ambassador to support customers in Porto. You will respond to inquiries, process requests, and provide solutions in a fast-growing energy-sector project, joining a dynamic team on-site with eventual remote work after performance targets.

The role requires fluency in French (C1/C2), solid IT knowledge, and excellent communication skills. It offers a full-time contract, paid initial training, and real progression opportunities in a

Qualifications

• Excellent command of spoken and written French (C1 or C2)
• Good theoretical and practical knowledge of IT
• Excellent interpersonal and communication skills
• Customer-oriented mindset and focus on results
• Proactive attitude and ability to propose solutions
• Availability for a full-time position (40 hours/week, 8 hours/day) with variable and rotating shifts
• Willingness to relocate to Porto, Portugal

Responsibilities

• Make and receive calls to respond to customer enquiries
• Process customer requests through back-office activities
• Advise and support customers throughout the process
• Identify customer needs and propose appropriate solutions
• Handle objections and manage complaints
• Carry out sales and marketing activities as required by the project
• Ensure high-quality customer service and customer experience
• Use various IT applications and tools

Skills

French (C1/C2)

IT knowledge

Interpersonal skills

Customer-oriented

Proactive attitude

40h/week availability

Job description

About the Role

Join a fast-growing customer service project in the energy sector as a French-speaking Customer Service Ambassador in Porto. You will support customers, respond to enquiries, process requests and provide solutions, as part of a dynamic and welcoming team.

Responsibilities

• Make and receive calls to respond to customer enquiries
• Process customer requests through back-office activities
• Advise and support customers throughout the entire process
• Identify customer needs and propose appropriate solutions
• Handle objections and manage complaints
• Carry out sales and marketing activities as required by the project
• Ensure high-quality customer service and customer experience
• Use various IT applications and tools

Requirements

• Excellent command of spoken and written French (C1 or C2 level is mandatory)
• Good theoretical and practical knowledge of IT
• Excellent interpersonal and communication skills
• Customer-oriented mindset and focus on results
• Proactive attitude and ability to propose solutions
• Availability for a full-time position (40 hours/week, 8 hours/day) with variable and rotating shifts
• Previous experience in customer relations, customer service, call centres, sales or consulting is an advantage
• Willingness to relocate to Porto, Portugal

Work Schedule & Location

• On-site in a modern, centrally located office in Porto
• Variable and rotating shifts, 40 hours per week (8 hours per day)
• After an initial 3 to 4 months on-site, possibility of remote work, subject to meeting performance targets

What We Offer

• Salary from €953 up to €1,120 gross/month, depending on experience
• Guaranteed productivity bonus of €100/month for the first 6 months
• Attendance bonus and meal allowance
• Employment contract from day one, including paid initial training
• Real opportunities for career progression
• Integration into a dynamic and welcoming team
• Discounts and partnerships with major brands and institutions (banking, healthcare, sports, fashion and more)

Relocation Support

• Full relocation support provided