French-Speaking Customer Specialist| Porto -

Lingo-nova; Porto; On-site; EUR 11,000 - 12,000; Full time

Benefits offered by this job

Productivity bonus

Meal allowance

Paid initial training

Career progression

Team integration

Brand partnerships discounts

Job summary

Lingo-nova is hiring a French-speaking Customer Service Ambassador to join our Porto team. You will handle inquiries by phone, support customers through the process, and identify best-fit solutions within a dynamic, friendly environment.

Based on performance, expect a rotating shift schedule (40 hours/week) with potential remote work after initial months, plus training and ongoing development opportunities. A strong French command and IT fluency are essential.

Qualifications

• Excellent command of spoken and written French (C1/C2 mandatory).
• Good theoretical and practical knowledge of IT.
• Excellent interpersonal and communication skills.
• Customer-oriented mindset with focus on results.
• Proactive attitude with ability to propose solutions.
• Availability for a full-time position (40 hours/week, 8 hours/day) with rotating shifts.
• Previous experience in customer relations is an advantage.

Responsibilities

• Make and receive calls to respond to customer enquiries
• Process customer requests through back-office activities
• Advise and support customers throughout the entire process
• Identify customer needs and propose appropriate solutions
• Handle objections and manage complaints
• Carry out sales and marketing activities as required by the project
• Ensure high-quality customer service and customer experience
• Use various IT applications and tools

Skills

French (C1/C2)

IT knowledge

Interpersonal skills

Customer focus

Proactive attitude

Full-time availability

Education

Not specified

Tools

IT applications

Job description

About The Role

Join a fast-growing customer service project in the energy sector as a French-speaking Customer Service Ambassador in Porto. You will support customers, respond to enquiries, process requests and provide solutions, as part of a dynamic and welcoming team.

Responsibilities

• Make and receive calls to respond to customer enquiries
• Process customer requests through back-office activities
• Advise and support customers throughout the entire process
• Identify customer needs and propose appropriate solutions
• Handle objections and manage complaints
• Carry out sales and marketing activities as required by the project
• Ensure high-quality customer service and customer experience
• Use various IT applications and tools

Requirements

• Excellent command of spoken and written French (C1 or C2 level is mandatory)
• Good theoretical and practical knowledge of IT
• Excellent interpersonal and communication skills
• Customer-oriented mindset and focus on results
• Proactive attitude and ability to propose solutions
• Availability for a full-time position (40 hours/week, 8 hours/day) with variable and rotating shifts
• Previous experience in customer relations, customer service, call centres, sales or consulting is an advantage

Work Schedule & Location

• On-site in a modern, centrally located office in Porto
• Variable and rotating shifts, 40 hours per week (8 hours per day)
• After an initial 3 to 4 months on-site, possibility of remote work, subject to meeting performance targets

What We Offer

• Salary from €953 up to €1,120 gross/month, depending on experience
• Guaranteed productivity bonus of €100/month for the first 6 months
• Attendance bonus and meal allowance
• Employment contract from day one, including paid initial training
• Real opportunities for career progression
• Integration into a dynamic and welcoming team
• Discounts and partnerships with major brands and institutions (banking, healthcare, sports, fashion and more)