French Customer Care Consultant | Energy Sector | Porto + Relocation

Lingo-nova; Porto; On-site; EUR 11,000 - 12,000; Full time

Benefits offered by this job

Relocation support

Productivity bonus €100/mo (first 6 mo

Attendance bonus

Meal allowance

Paid initial training

Career progression

Job summary

Lingo-nova in Porto is seeking a French-speaking Customer Service Ambassador to support customers, respond to enquiries, process requests and provide solutions within a fast-growing team.

The role involves making and receiving calls, back-office processing, advising customers, and identifying needs to propose solutions, with on-site work for 3–4 months and potential remote work thereafter.

Qualifications

• Excellent command of spoken and written French (C1/C2 mandatory).
• Strong IT knowledge (theory and practice).
• Excellent interpersonal and communication skills.
• Customer-oriented mindset with focus on results.
• Proactive attitude with ability to propose solutions.
• Willingness to relocate to Porto, Portugal.
• Availability for full-time, 40 hours/week with rotating shifts.
• Experience in customer relations, call centres or sales is advantageous.

Responsibilities

• Make and receive calls to respond to customer enquiries.
• Process customer requests through back-office activities.
• Advise and support customers throughout the process.
• Identify customer needs and propose appropriate solutions.
• Handle objections and manage complaints.
• Carry out sales and marketing activities as required by the project.
• Ensure high-quality customer service and experience.
• Use various IT applications and tools.

Skills

French language proficiency

Communication skills

Customer service

IT knowledge

Tools

IT knowledge

Job description

About The Role

Join a fast-growing customer service project in the energy sector as a French-speaking Customer Service Ambassador in Porto. You will support customers, respond to enquiries, process requests and provide solutions, as part of a dynamic and welcoming team.

Responsibilities

• Make and receive calls to respond to customer enquiries
• Process customer requests through back-office activities
• Advise and support customers throughout the entire process
• Identify customer needs and propose appropriate solutions
• Handle objections and manage complaints
• Carry out sales and marketing activities as required by the project
• Ensure high-quality customer service and customer experience
• Use various IT applications and tools

Requirements

• Excellent command of spoken and written French (C1 or C2 level is mandatory)
• Good theoretical and practical knowledge of IT
• Excellent interpersonal and communication skills
• Customer-oriented mindset and focus on results
• Proactive attitude and ability to propose solutions
• Availability for a full-time position (40 hours/week, 8 hours/day) with variable and rotating shifts
• Previous experience in customer relations, customer service, call centres, sales or consulting is an advantage
• Willingness to relocate to Porto, Portugal

Work Schedule & Location

• On-site in a modern, centrally located office in Porto
• Variable and rotating shifts, 40 hours per week (8 hours per day)
• After an initial 3 to 4 months on-site, possibility of remote work, subject to meeting performance targets

What We Offer

• Salary from €953 up to €1,120 gross/month, depending on experience
• Guaranteed productivity bonus of €100/month for the first 6 months
• Attendance bonus and meal allowance
• Employment contract from day one, including paid initial training
• Real opportunities for career progression
• Integration into a dynamic and welcoming team
• Discounts and partnerships with major brands and institutions (banking, healthcare, sports, fashion and more)

Relocation Support

• Full relocation support provided