Customer Service Ambassador (French Market)

Cross Border Talents; Espinho; On-site; EUR 24,000 - 30,000; Full time

Benefits offered by this job

Relocation support

Paid initial training

Attendance bonus

Meal allowance

Guaranteed productivity bonus (first 6

Career progression opportunities

Discounts/partnerships with major брен

Job summary

Cross Border Talents is seeking a French-speaking Customer Service Ambassador to join our Porto team. The role handles customer inquiries, provides clear guidance, and resolves issues while supporting sales activities and using multiple IT applications.

The position offers an on-site setup with relocation support and a chance to transition to remote work after meeting performance targets. The ideal candidate will be fluent in French (C1/C2), demonstrate strong interpersonal skills, and be

Qualifications

• Excellent command of spoken and written French (C1 or C2)
• Excellent interpersonal and communication skills, customer-oriented mindset, focus on results, proactive attitude with ability to propose solutions

Responsibilities

• Handle calls to respond to customer enquiries
• Process customer requests through back‑office activities
• Advise and support customers throughout the process, identifying needs and proposing solutions
• Handle objections, manage complaints, and ensure high-quality customer service
• Contribute to sales and marketing activities as required by the project
• Use IT applications and tools efficiently

Skills

French (C1-C2)

Interpersonal skills

Customer orientation

Proactive problem solving

Tools

CRM software

Job description

Job Description

Join us as a French-speaking Customer Service Ambassador in Porto. This role involves supporting customers in the energy sector, responding to enquiries, processing requests, and providing optimal solutions while contributing to a fast-growing project.

Key Responsibilities

• Call Handling: Make and receive calls to respond to customer enquiries.

• Back-Office Processing: Process customer requests through various back-office activities.

• Customer Guidance: Advise and support customers throughout the entire process, identifying needs and proposing appropriate solutions.

• Issue Resolution: Handle objections, manage complaints, and ensure high-quality customer service and overall customer experience.

• Sales & Marketing: Carry out sales and marketing activities as required by the project.

• System Usage: Utilize various IT applications and tools efficiently.

Requirements & Qualifications

Must-Have

• Language Skills: Excellent command of spoken and written French (C1 or C2 level is mandatory).

• Core Competencies: Excellent interpersonal and communication skills, a customer-oriented mindset, focus on results, and a proactive attitude with the ability to propose solutions.

• Technical Skills: Good theoretical and practical knowledge of IT.

• Availability: Available for a full-time position (40 hours per week, 8 hours per day) with the flexibility to work variable and rotating shifts.

Nice-to-Have

• Previous experience in customer relations, customer service, customer support, call centres, sales, or consulting.

Working Conditions & Schedule

• Work Model: On-site (initial 3 to 4 months of on-site work, with the possibility of remote work thereafter, subject to meeting performance targets).

• Working Hours: 40 hours per week (8 hours per day) on variable and rotating shifts.

• Workplace: Modern, centrally located office in Porto, Portugal, with full relocation support provided.

• Additional Benefits: Employment contract provided from day one, including paid initial training, attendance bonus, meal allowance, guaranteed productivity bonus for the first six months (€100/month), real opportunities for career progression, and discounts/partnerships with major brands and institutions