Customer Service Ambassador

Cross Border Talents; Maia; On-site; EUR 18,000 - 24,000; Full time

Benefits offered by this job

Initial training paid

Meal allowance

Attendance bonus

Productivity bonus €100/month (first 6

Relocation support

Career progression opportunities

Employee discounts & partnerships

Employment contract from day one

Job summary

Cross Border Talents is hiring a French-speaking Customer Service Ambassador in Porto to support energy sector customers. You will handle calls, process requests, guide customers, resolve issues, and contribute to sales activities.

The role requires 40 hours per week, on-site with possible remote work after performance targets. The ideal candidate has advanced French language skills (C1/C2), strong communication, and a proactive customer-focused mindset.

Qualifications

• Must have excellent spoken and written French (C1/C2).
• Strong interpersonal and communication skills with a customer focus.
• Proactive attitude with ability to propose solutions and handle objections.

Responsibilities

• Handle calls to respond to customer enquiries.
• Process customer requests via back-office activities.
• Guide and support customers throughout the process, identifying needs and solutions.
• Resolve complaints and contribute to high quality customer experience.
• Carry out sales and marketing activities as required by the project.
• Use various IT applications and tools efficiently.

Skills

French (C1/C2)

Interpersonal skills

Customer-oriented

Results-driven

Proactive problem solving

IT knowledge

Job description

Job Description

Join us as a French-speaking Customer Service Ambassador in Porto. This role involves supporting customers in the energy sector, responding to enquiries, processing requests, and providing optimal solutions while contributing to a fast-growing project.

Key Responsibilities

• Call Handling: Make and receive calls to respond to customer enquiries.

• Back-Office Processing: Process customer requests through various back-office activities.

• Customer Guidance: Advise and support customers throughout the entire process, identifying needs and proposing appropriate solutions.

• Issue Resolution: Handle objections, manage complaints, and ensure high-quality customer service and overall customer experience.

• Sales & Marketing: Carry out sales and marketing activities as required by the project.

• System Usage: Utilize various IT applications and tools efficiently.

Requirements & Qualifications

Must-Have

• Language Skills: Excellent command of spoken and written French (C1 or C2 level is mandatory).

• Core Competencies: Excellent interpersonal and communication skills, a customer-oriented mindset, focus on results, and a proactive attitude with the ability to propose solutions.

• Technical Skills: Good theoretical and practical knowledge of IT.

• Availability: Available for a full-time position (40 hours per week, 8 hours per day) with the flexibility to work variable and rotating shifts.

Nice-to-Have

• Previous experience in customer relations, customer service, customer support, call centres, sales, or consulting.

Working Conditions & Schedule

• Work Model: On-site (initial 3 to 4 months of on-site work, with the possibility of remote work thereafter, subject to meeting performance targets).

• Working Hours: 40 hours per week (8 hours per day) on variable and rotating shifts.

• Workplace: Modern, centrally located office in Porto, Portugal, with full relocation support provided.

• Additional Benefits: Employment contract provided from day one, including paid initial training, attendance bonus, meal allowance, guaranteed productivity bonus for the first six months (€100/month), real opportunities for career progression, and discounts/partnerships with major brands and institutions