Customer Service Ambassador

Cross Border Talents; Santo Tirso; Hybrid; EUR 13,000 - 20,000; Full time

Benefits offered by this job

Relocation support

Paid training

Meal allowance

Productivity bonus

Job summary

Cross Border Talents is hiring a French-speaking Customer Service Ambassador in Porto. You will handle calls, process requests, guide customers, and ensure a high-quality experience in the energy sector.

The role offers a 40-hour work week with variable/rotating shifts and initial on-site work, with possible remote work later. Relocation support, paid training, meal allowance, and productivity bonuses are provided to support your start.

Qualifications

• Must have fluency in spoken and written French (C1/C2).
• Strong customer-focused mindset with proactive problem solving.
• Good interpersonal and communication skills; results-oriented.

Responsibilities

• Handle calls to address customer inquiries.
• Process customer requests via back-office activities.
• Guide customers through the process and identify solutions.
• Resolve objections and maintain high-quality service.
• Support sales and marketing activities as required.
• Use IT applications and tools efficiently.

Skills

French C1/C2

Customer service

Interpersonal skills

IT knowledge

Tools

CRM software

IT applications

Job description

Job Description

Join us as a French-speaking Customer Service Ambassador in Porto. This role involves supporting customers in the energy sector, responding to enquiries, processing requests, and providing optimal solutions while contributing to a fast-growing project.

Key Responsibilities

• Call Handling: Make and receive calls to respond to customer enquiries.

• Back-Office Processing: Process customer requests through various back-office activities.

• Customer Guidance: Advise and support customers throughout the entire process, identifying needs and proposing appropriate solutions.

• Issue Resolution: Handle objections, manage complaints, and ensure high-quality customer service and overall customer experience.

• Sales & Marketing: Carry out sales and marketing activities as required by the project.

• System Usage: Utilize various IT applications and tools efficiently.

Requirements & Qualifications

Must-Have

• Language Skills: Excellent command of spoken and written French (C1 or C2 level is mandatory).

• Core Competencies: Excellent interpersonal and communication skills, a customer-oriented mindset, focus on results, and a proactive attitude with the ability to propose solutions.

• Technical Skills: Good theoretical and practical knowledge of IT.

• Availability: Available for a full-time position (40 hours per week, 8 hours per day) with the flexibility to work variable and rotating shifts.

Nice-to-Have

• Previous experience in customer relations, customer service, customer support, call centres, sales, or consulting.

Working Conditions & Schedule

• Work Model: On-site (initial 3 to 4 months of on-site work, with the possibility of remote work thereafter, subject to meeting performance targets).

• Working Hours: 40 hours per week (8 hours per day) on variable and rotating shifts.

• Workplace: Modern, centrally located office in Porto, Portugal, with full relocation support provided.

• Additional Benefits: Employment contract provided from day one, including paid initial training, attendance bonus, meal allowance, guaranteed productivity bonus for the first six months (€100/month), real opportunities for career progression, and discounts/partnerships with major brands and institutions