French Customer Advisor in Braga | 2000 Euros Welcome Bonus

BlueView Talent; Braga; Presencial; EUR 12 000 - 19 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Meal allowance

Transportation support

Health & life insurance

Onsite work

Resumo da oferta

BlueView Talent is hiring a Customer Specialist for its e-health platform in Braga. You will be the first point of contact via phone, email, and live chat, helping users navigate the platform and resolve issues.

We offer career development in a dynamic, customer-focused team with competitive pay, meal allowance, transportation support, and health & life insurance. This onsite role requires French fluency and EU residency.

Qualificações

• Fluent in French at C1/C2 level.
• EU citizenship or valid Portuguese residency.
• 0–1 year of customer support or related experience.
• Strong communication, analytical and problem-solving abilities.
• Eager to learn, adaptable, and motivated to grow in a fast-paced environment.

Responsabilidades

• Provide professional customer support via phone, email, live chat, and other channels.
• Assist users with questions about accounts, platform features, services, and general requests.
• Guide users through the e-health platform with clear, easy-to-follow directions.
• Understand customer needs and provide timely, effective solutions.
• Document interactions, requests, actions, and resolutions in internal systems.
• Escalate complex or sensitive cases following established procedures.
• Collaborate with internal teams to resolve issues within required timeframes.
• Meet KPIs related to customer satisfaction, response times, productivity, service quality, and resolution rates.
• Stay up-to-date with platform features, policies, and training.

Conhecimentos

French (C1/C2)

Communication

Analytical thinking

Problem solving

Adaptability

Descrição da oferta de emprego

Build Your Career as a Customer Specialist – E-Health Platform!

Join a dynamic, customer-focused team supporting users of an innovative e-health platform. If you enjoy helping people, solving problems, and providing clear and professional assistance in a fast-paced digital environment, this is a great opportunity to develop your career in customer support.

Role Overview

As a Customer Specialist, you will be the first point of contact for users, assisting them via phone, email, and live chat. You will help customers navigate the e-health platform, answer questions, resolve issues, and ensure they receive a smooth and positive experience at every interaction.

Key Responsibilities

• Provide professional and empathetic customer support via phone, email, live chat, and other available channels.
• Assist users with questions related to their accounts, platform features, services, and general requests.
• Help customers navigate the e-health platform and provide clear, easy-to-follow guidance.
• Understand customer needs and provide accurate, timely, and effective solutions.
• Handle customer concerns professionally while maintaining a high level of customer satisfaction.
• Accurately document customer interactions, requests, actions taken, and case resolutions in internal systems.
• Escalate complex or sensitive cases to the appropriate teams in accordance with established procedures.
• Collaborate with internal departments to ensure customer issues are resolved efficiently and within the required timeframe.
• Meet KPIs related to customer satisfaction, response times, productivity, service quality, and resolution rates.
• Keep up to date with the platform's features, services, policies, and procedures through ongoing training and development.

Requirements

• Language Proficiency: Fluent in French (C1/C2 level)
• Eligibility: EU citizenship or a valid Portuguese residency card
• Experience: 0–1 year in customer support or a related role is a plus
• Skills: Strong communication, analytical, and problem-solving abilities
• Mindset: Eager to learn, adaptable, and motivated to grow within a fast-paced environment

Why Join Us

• Competitive Salary: Compensation that reflects your skills and potential
• Performance Bonus: Recognition for outstanding results
• Meal Allowance: Daily support for your meals
• Transportation Support: Assistance with commuting costs
• Health & Life Insurance: Comprehensive coverage for your peace of mind
• Onsite Work: Engage and grow in a collaborative office environment