French-Speaking Auto Customer Care Specialist – Lisbon

Personalbüro U. Herrmann; Lisboa; On-site; EUR 18,000 - 26,000; Full time

Benefits offered by this job

Full-time position in Lisbon

Weekends off

International and multicultural team

Career development opportunities

Professional training and ongoing支持

Job summary

Personalbüro U. Herrmann in Lisbon is partnering with a leading international customer experience provider to recruit Dutch/Flemish-speaking Customer Care Specialists for an automotive after-sales project.

You’ll support customers across European markets with general enquiries, vehicle recalls and after-sales cases, managing each request from first contact through to resolution. The role runs Monday to Friday, 08:00–17:00, with weekends off, within an international, multicultural environment and

Qualifications

• Native/C2 French
• English B2/C1 or above
• Strong communication and problem-solving skills
• Customer-focused and solution-oriented approach
• Good computer literacy
• Previous experience in customer service or a contact centre is an advantage

Responsibilities

• Handle customer enquiries and provide clear, professional assistance
• Manage customer cases from initial contact through to resolution
• Provide information and guidance regarding vehicle recalls and after-sales services
• Accurately update customer and case information in internal systems
• Ensure every interaction delivers a positive customer experience
• Meet established service and quality standards

Skills

French

English

Communication

Problem solving

Customer focus

Job description

Personalbüro U. Herrmann in Lisbon is partnering with a leading international customer experience provider to recruit Dutch/Flemish-speaking Customer Care Specialists for an automotive after-sales project.

You’ll support customers across European markets with general enquiries, vehicle recalls and after-sales cases, managing each request from first contact through to resolution. The role runs Monday to Friday, 08:00–17:00, with weekends off, within an international, multicultural environment and