French-Speaking CS Tech for Customer Support in Lisbon

Cross Border Talents; Lisboa; Presencial; EUR 18 000 - 24 000; Tempo integral

Resumo da oferta

Cross Border Talents in Lisbon is seeking a CS Tech role for candidates looking to relocate or already based in the city. Day to day, you're the voice customers hear when they need help - tone and follow-through matter as much as the answer itself.

This role emphasizes a supportive, collaborative team environment, handling cases calmly, escalating when needed, and staying organized while managing multiple open cases in a fast-paced, customer-facing setting. On-site work is required.

Qualificações

• Comfortable in a fast-moving, customer-facing role.
• Able to stay organized when handling multiple cases at once.
• Right to work in the country without sponsorship required.
• Eligible to work in the EU (citizenship, valid permit, or equivalent).

Responsabilidades

• Contribute to a supportive, collaborative team environment
• Recognize when something needs escalating versus resolving directly
• Stay calm and clear with customers even when they're frustrated
• Follow up on open cases rather than letting them sit

Conhecimentos

Customer service

Organizational skills

Communication

Descrição da oferta de emprego

Cross Border Talents in Lisbon is seeking a CS Tech role for candidates looking to relocate or already based in the city. Day to day, you're the voice customers hear when they need help - tone and follow-through matter as much as the answer itself.

This role emphasizes a supportive, collaborative team environment, handling cases calmly, escalating when needed, and staying organized while managing multiple open cases in a fast-paced, customer-facing setting. On-site work is required.