French Customer Service Representative - Porto

Speakitjobs; Porto; Presencial; EUR 17 000 - 21 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive pay

Paid training

Career development

Referral program

Porto office

Resumo da oferta

Speakitjobs in Porto, Portugal is seeking a motivated French-speaking customer service representative to join our global team. You will respond to inquiries via phone, email, and chat, maintain CRM records, and provide accurate product information to ensure high customer satisfaction.

Requirements include fluent French and English, 2+ years in customer service, and experience with CRM systems. The role offers paid training and opportunities for career development in a modern Porto office.

Qualificações

• 2+ years of customer service experience.
• Fluent French and English.
• Experience with CRM systems.

Responsabilidades

• Respond to customer inquiries via phone, email, and chat.
• Resolve customer questions and complaints, escalating when necessary.
• Process customer requests and provide accurate product or service information.
• Maintain and update customer records in CRM systems.
• Follow internal processes and service standards.
• Collaborate with colleagues to improve customer experience.
• Capture customer feedback to support continuous improvement.

Conhecimentos

Fluent French

English (B2+)

Customer service experience

Communication skills

Problem solving

Ferramentas

CRM systems

GDS knowledge

Descrição da oferta de emprego

Are you a French speaker?

Join a global organization supporting international clients. Deliver excellent customer service while meeting quality, efficiency, and customer satisfaction goals.

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Resolve customer questions and complaints, escalating when necessary.
• Process customer requests and provide accurate product or service information.
• Maintain and update customer records in CRM systems.
• Follow internal processes and service standards.
• Collaborate with colleagues to improve customer experience.
• Capture customer feedback to support continuous improvement.

Requirements

• Fluent French (spoken and written) and English (B2 or higher).
• At least 2 years of customer service experience.
• Experience with CRM systems; GDS knowledge is a plus but not required.
• Excellent communication and interpersonal skills.
• Customer-focused with a positive attitude.
• Strong problem-solving and analytical abilities

Benefits

• Competitive salary.
• Paid training.
• Career development opportunities.
• Employee referral program.
• Modern office environment in Porto