Customer Support For French Speakers

Atlean World; Lisboa; On-site; EUR 18,000 - 24,000; Full time

Benefits offered by this job

Health insurance after training

Career development program

Training with certification

Team activities

Relocation package

Job summary

Atlean World in Lisbon, Portugal is seeking a Customer Service Specialist fluent in French. The role involves assisting customers via phone, chat and email, following brand guidelines and updating records.

You will collaborate with the team to continuously improve service and experiences for multilingual markets. Requirements include fluency in French, strong communication, and a willingness to relocate to Portugal.

Qualifications

• Fluent in French and good English.
• Strong communication and active listening skills.
• Problem-solving mindset.
• Comfortable using computer systems and multitasking.
• Patience, empathy and a positive attitude.
• Availability to work in shifts.
• High school diploma or equivalent.
• Clean criminal record.
• B2+ English level.
• Availability to relocate to Portugal.

Responsibilities

• Answering customer questions by phone, chat and/or email with a friendly, solution-focused attitude.
• Solving problems and creating positive experiences for every customer you speak with.
• Following the brand's guidelines and quality standards on every interaction.
• Logging and updating customer interactions in the relevant systems.
• Working closely with your team to keep improving the service you provide.

Skills

Communication

Active listening

Problem-solving

Multitasking

Patience

Empathy

Positive attitude

Teamwork

Shift work

Education

High school diploma

Job description

Atlean World is an International HR Consultant that aims to promote multicultural environments as the new reality. We specialize in multilingual markets making the candidate's recruitment journey smoother and more enjoyable.

Your Next Job, Without Boundaries!

We are offering a great work experience in Lisbon, Portugal for a role as a Customer Service Specialist with French.

Why a Customer Service Specialist with French role is great for your professional and personal development:

• Live in Lisbon, Portugal and embrace multicultural experiences
• Represent a global brand
• Fast-track career development opportunity

How your day-to-day in this role would look like:

• Answering customer questions by phone, chat and/or email with a friendly, solution-focused attitude
• Solving problems and creating positive experiences for every customer you speak with
• Following the brand's guidelines and quality standards on every interaction
• Logging and updating customer interactions in the relevant systems
• Working closely with your team to keep improving the service you provide

Requirements

• Language Maestro: Fluent in French, good English
• Strong communication and active listening skills
• A problem-solving, can-do mindset
• Comfortable using computer systems and multitasking between tools
• Patience, empathy and a positive attitude
• Availability to work in shifts
• High school diploma or equivalent
• Clean criminal record
• B2+ English level
• Availability to relocate to Portugal

Benefits

• Work for one of the world's largest customer experience companies
• Access to an internal career-development program that fast-tracks you toward leadership roles
• Free comprehensive training with certification
• Private health insurance after training
• Renewable fixed-term contract
• Regular team activities: football tournaments, surf lessons, cultural events

Relocation Package is included:

• Flight to the Future: Covered flight expenses
• First-Class Arrival: Airport pick-up and settling assistance
• Nest in Comfort: Accommodation provided in shared apartments
• Language Safari: Complimentary Portuguese lessons
• Active & Awesome: Free sports activities - Football tournaments, beach barbecues, surf lessons, and cultural events await!

Make it your Next Job Without Boundaries!