French-Speaker: GBS Account & Sales Ops Specialist

adidas; Porto; On-site; EUR 28,000 - 36,000; Full time

Job summary

Adidas Porto is seeking a Specialist GBS Account & Sales Ops (French Speaker) to support assigned customers and help drive sales objectives. You will handle order inquiries, provide information on orders and products, and prepare various order-related analyses.

The role requires strong customer service, fluent English and French, and collaboration with Sales, Finance, and Order Fulfilment to resolve issues, monitor deliveries, and improve processes under pressure.

Qualifications

• 2+ years’ experience in providing customer support in customer service, sales or logistics.
• Bachelor’s degree is a plus.
• Strong Customer Service focus and excellent communication skills.
• Proficient in MS Office, SAP/CRM and Business Objects.
• Advanced English and French knowledge (written and spoken).

Responsibilities

• Provide Account operations support to all assigned customers in specific market.
• Support customer communication through all relevant channels (email, tickets, phone), providing information on orders and products, and preparing various order-related analyses.
• Collaborate with Sales, ASO Team, Finance, and Order Fulfilment on topics such as returns, complaints, deliveries, and procurement.
• Perform order book management and ensure timely and complete deliveries, including order prioritization.
• Track carrier and parcel deliveries.
• Support colleagues and stand in for other groups within Accounts & Sales Operations.
• Assist with analysis, problem-solving, and process improvement initiatives.

Skills

Customer service

Communication

MS Office

SAP/CRM

Business Objects

French language

English language

Education

Bachelor's degree (preferred)

Tools

SAP/CRM

Business Objects

Job description

Adidas Porto is seeking a Specialist GBS Account & Sales Ops (French Speaker) to support assigned customers and help drive sales objectives. You will handle order inquiries, provide information on orders and products, and prepare various order-related analyses.

The role requires strong customer service, fluent English and French, and collaboration with Sales, Finance, and Order Fulfilment to resolve issues, monitor deliveries, and improve processes under pressure.