Global Account & Sales Operations Specialist

Adidas; Portugal; Presencial; EUR 26 000 - 38 000; Tempo integral

Resumo da oferta

Adidas Portugal is seeking an Account Operations professional to support assigned customers, manage orders, and coordinate with Sales, Finance, and Order Fulfilment to ensure timely deliveries and accurate order processing.

You will communicate across channels (email, tickets, phone), produce analyses, monitor deliveries, and collaborate with internal teams to resolve issues. Fluency in English and French, strong MS Office and SAP/CRM skills are required.

Qualificações

• 2+ years' experience in customer support in customer service, sales or logistics.
• Bachelor's degree is a plus

Responsabilidades

• Provide Account operations support to all assigned customers in specific market.
• Support customer communication through all relevant channels (email, tickets, phone), providing information on orders and products, and preparing various order-related analyses upon request from customers or Sales.
• Collaborate closely with internal and external departments (e.g. Sales, ASO Team, Finance, Order Fulfilment) when dealing with the following topics: Returns, complaints, scheduled deliveries, cancellations, launches, pre-pack promotions, procurement, etc.
• Perform order book management by recording and managing all types of orders; managing deliveries to ensure timely and complete delivery, including order prioritization in compliance with the strategic guidelines for sales control; monitoring electronic receipts for errors and correcting these errors using the tools provided.
• Track carrier deliveries and parcel deliveries
• Work in close cooperation with colleagues from other groups within Accounts & Sales Operations
• Standing in for and supporting colleagues working in other groups within Accounts & Sales Operations.
• Support direct management with analysis, problem-solving preparation, and process improvements, including controls review and implementation.

Conhecimentos

Customer service

Communication

English

French

Problem solving

Teamwork

Formação académica

Bachelor's degree

Ferramentas

MS Office

SAP/CRM

Business Objects

Descrição da oferta de emprego

Adidas Portugal is seeking an Account Operations professional to support assigned customers, manage orders, and coordinate with Sales, Finance, and Order Fulfilment to ensure timely deliveries and accurate order processing.

You will communicate across channels (email, tickets, phone), produce analyses, monitor deliveries, and collaborate with internal teams to resolve issues. Fluency in English and French, strong MS Office and SAP/CRM skills are required.