French Quality Analyst

Konecta; Lisboa; Presencial; EUR 24 000 - 32 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health Insurance

Meal Allowance

Training and continuous learning

Language Bonus

Performance Bonus

Resumo da oferta

Konecta is seeking a QA Specialist to join its international team in Lisbon. If you are fluent in French and passionate about quality, you will help ensure the highest standards of quality and customer experience across our processes.

You will monitor interactions, provide feedback, run quality assessments, and collaborate with operations to drive improvements. The role offers a contract, health insurance, training, language and performance bonuses, and meal allowance in a collaborative,

Qualificações

• Fluent in French (C1/C2 level).
• Good command of English, both written and spoken.
• Experience in Quality Assurance, Customer Service or similar is a plus.
• Strong analytical and communication skills.
• Excellent attention to detail and ability to provide constructive feedback.
• Organised, with good time-management and multitasking abilities.
• Ability to work in an international, multicultural environment.

Responsabilidades

• Monitor and evaluate interactions according to established quality standards.
• Conduct quality assessments and provide constructive feedback.
• Identify recurring issues, trends, and opportunities for improvement.
• Prepare quality reports and performance analysis.
• Work closely with operational teams to improve processes and customer experience.
• Support coaching and calibration sessions.
• Ensure compliance with internal procedures and quality guidelines.
• Contribute to continuous improvement initiatives.

Conhecimentos

French fluency (C1/C2)

English proficiency

Analytical skills

Communication skills

Attention to detail

Feedback delivery

Time management

Organizational skills

Descrição da oferta de emprego

Konecta is a multinational company specializing in Business Process Outsourcing (BPO), delivering end-to-end solutions that include front-office and back-office operations, as well as the management and monitoring of external agent activities. Driven by a commitment to quality, excellence, and innovation, Konecta is dedicated to creating value for its clients while making a positive contribution to society.

Are you fluent in French and passionate about quality? We are looking for a QA Specialist to join our international team and help ensure the highest standards of quality and customer experience.

Responsibilities

• Monitor and evaluate interactions according to established quality standards.
• Conduct quality assessments and provide constructive feedback.
• Identify recurring issues, trends, and opportunities for improvement.
• Prepare quality reports and performance analysis.
• Work closely with operational teams to improve processes and customer experience.
• Support coaching and calibration sessions.
• Ensure compliance with internal procedures and quality guidelines.
• Contribute to continuous improvement initiatives.

Requirements

• Fluent in French (C1/C2 level).
• Good command of English, both written and spoken.
• Previous experience in Quality Assurance, Customer Service, Contact Center, or a similar environment is a plus.
• Strong analytical and communication skills.
• Excellent attention to detail.
• Ability to provide clear and constructive feedback.
• Good organizational and time-management skills.
• Comfortable working in an international and multicultural environment.

What We Offer

• Employment Contract
• Salary + Language Bonus + Performance Bonus + Meal Allowance
• Health Insurance
• Training and continuous learning.
• Collaborative and supportive team.
• Opportunity to work on an international project with a global organization.