French Help Desk Specialist - Alcantara

Talentia Connect; Alcantarilha; Presencial; EUR 20 000 - 30 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive compensation package

Performance bonus

Meal card

Private health insurance depending on the project

Full training & continuous coaching

Resumo da oferta

Talentia Connect is looking for a French Help Desk Specialist in Alcantarilha, Portugal. In this full-time position, you will provide customer support for the French market through various channels including inbound calls and chat. The ideal candidate has prior experience in customer service, is fluent in French at a native level and possesses good English skills. The role offers competitive compensation, performance bonuses, and a supportive team culture. Positions are available on-site or remote (specific requirements apply).

Qualificações

• Previous experience in Customer Service, Support, or similar roles.
• Fluency in French (native/C1) and a good level of English.
• Experience in international environments is an advantage.

Responsabilidades

• Handle customer inquiries through inbound calls, chat, and back-office tasks.
• Provide customer support, issue resolution, and manage requests.

Conhecimentos

Customer Service experience

Strong communication and interpersonal skills

Ability to manage inbound calls and chat

Fluency in French

Good level of English

Self-motivated and adaptable

Descrição da oferta de emprego

About the job French Help Desk Specialist - Alcantara

This is a full-time position supporting one of our global partner projects across various industries. You would be working within a large international platform that collaborates with major brands to provide high-quality services and solutions.

Role Description

As a Customer Service Advisor for the French market, you will handle customer inquiries through inbound calls, chat, and back-office tasks.

Responsibilities may vary depending on the project but generally include customer support, issue resolution, answering questions, managing requests, and providing solutions in a professional, empathetic, and results-oriented manner.

Requirements

• Previous experience in Customer Service, Support, or similar roles
• Strong communication and interpersonal skills
• Ability to manage inbound calls, chat, and back-office channels
• Fluency in French (native/C1) and a good level of English
• Experience in international environments is an advantage
• Self-motivated, adaptable, and customer-focused
• EU Passport or Portuguese Residence Card

Work Model

• On-site or Remote positions available
• Remote roles require candidates to be based in Greece*
• Projects across different industries (technology, digital platforms, consumer services, and more)

What We Offer

• Competitive compensation package
• Performance bonus
• Additional benefits (e.g., meal card, private health insurance depending on the project)
• International work environment
• Full training & continuous coaching
• Supportive team culture

Start dates from January 2026*

Interested or know someone who might be? Send your CV in English to [e-mail].