French Customer Service Representative - Hybrid (Part-time)

Cloudheight Solutions; Faro; Presencial; EUR 25 000 - 35 000; Tempo integral

Resumo da oferta

An expanding international support company based in the Algarve is seeking experienced Multilingual Customer Service Agents. In this hybrid role, you will provide high-quality assistance via phone, email, and live chat to ensure a positive customer experience. Ideal candidates should be fluent in French and possess strong English skills, along with at least 2 years of experience in customer service. A positive and calm approach to managing complaints is essential. Join a dynamic team focused on customer satisfaction.

Qualificações

• At least 2 years of experience in customer service or a contact centre environment.
• Confident in handling customer interactions via phone, email, and live chat.
• Comfortable using CRM systems and digital tools.

Responsabilidades

• Provide excellent customer support across voice, chat, and email.
• Manage complaints and escalations with a solution-focused approach.
• Log and update customer information accurately using CRM platforms.

Conhecimentos

Fluent in French

Strong English skills

Customer support via phone

Email support

Live chat support

CRM systems usage

Ferramentas

Zendesk

Descrição da oferta de emprego

Overview

We are currently hiring experienced Multilingual Customer Service Agents to join an expanding international support team based in the Algarve. In this role, you will provide high-quality customer assistance through phone, email, and live chat, ensuring a positive customer experience and high satisfaction levels.

Location

Almancil (Hybrid)

Languages Required

French & English

Main Duties

• Provide excellent customer support across voice, chat, and email
• Handle both inbound and outbound customer interactions in a professional manner
• Aim to resolve customer issues on the first contact whenever possible
• Manage complaints and escalations with a calm and solution-focused approach
• Log and update customer information accurately using CRM and ticketing platforms
• Work according to service level agreements (SLAs) and quality guidelines
• Meet individual and team performance targets related to quality, productivity, and customer satisfaction
• Keep up to date with product knowledge and process changes
• Ensure compliance with data protection and internal security procedures

Essential Requirements

• Fluency in French, plus strong English skills
• At least 2 years of experience in customer service or a contact centre environment
• Confident supporting customers via phone, email, and live chat
• Comfortable using CRM systems and digital tools (Zendesk experience is a plus)

GDPR Notice

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