Flemish & French Team Leader - Lead a Multilingual CX Team

Pkrecruiting; Lisboa; In loco; EUR 35.000 - 48.000; Tempo pieno

Descrizione del lavoro

CloserHire is partnering with a leading international customer experience provider to recruit a Flemish & French-speaking Team Leader for a BPO operation in Lisbon. You will lead and develop a multilingual team, coach for performance, and drive KPI results while maintaining high service quality.

The role requires strong leadership, coaching, and the ability to manage complex escalations in a fast-paced environment. Fluency in Flemish and French plus English at B2+ is essential.

Competenze

• Fully bilingual in Flemish and French.
• English proficiency at B2 level or above.
• Experience in a Team Leader or similar BPO/Customer Service role.
• Strong leadership and people-management skills.
• Excellent communication and problem-solving abilities.
• Confident handling escalations and managing priorities.
• Organised and proactive with CRM/contact centre systems experience.

Mansioni

• Lead, motivate, and support a team of Customer Service Representatives.
• Monitor performance against KPIs, quality standards, and service targets.
• Provide regular coaching, feedback, and performance reviews.
• Support agents with escalated or complex customer cases.
• Identify performance gaps and create improvement plans.
• Manage daily operations, attendance, scheduling, and workload distribution.
• Communicate updates, procedures, and business objectives to the team.
• Work with Operations, Quality, Training and other departments to improve results.
• Promote a positive, collaborative, high-performance team culture.

Conoscenze

Leadership

Coaching

People management

KPI tracking

Communication

CRM systems

Multilingual motivation

Strumenti

CRM systems

Descrizione del lavoro

CloserHire is partnering with a leading international customer experience provider to recruit a Flemish & French-speaking Team Leader for a BPO operation in Lisbon. You will lead and develop a multilingual team, coach for performance, and drive KPI results while maintaining high service quality.

The role requires strong leadership, coaching, and the ability to manage complex escalations in a fast-paced environment. Fluency in Flemish and French plus English at B2+ is essential.