French + English Customer Service Digital Enthusiasts Wanted in Lisbon!

Cross Border Talents; Lisboa; On-site; EUR 21,000 - 24,000; Full time

Benefits offered by this job

Welcome bonus

Daily meal allowance

6-month contract with renewal

Uber stipend for early shifts (up to €

Job summary

Cross Border Talents in Lisbon seeks a bilingual French/English support specialist to guide customers by phone, email and chat, resolving account, website or technical queries with clarity and empathy. You will collaborate with an international team and contribute to optimizing the support experience.

The role requires experience or strong interest in digital marketing or web design, strong communication skills, and a customer-service background is a plus.

Qualifications

• Bilingual in French and English required.
• Experience or strong interest in digital marketing or web design.
• Tech-savvy and eager to learn new digital skills.
• Strong communication and problem-solving abilities.
• Previous customer service is a plus.

Responsibilities

• Guide customers via phone, email, and chat with prompt, effective solutions.
• Assist users with account, website, or technical queries.
• Explain complex concepts with clarity and empathy.
• Provide feedback and help optimize the support experience.
• Collaborate closely with your international team.

Skills

Bilingual French/English

Marketing/Web design interest

Tech-savvy

Communication

Customer service experience

Job description

Are you passionate about digital marketing or web design? Join our dynamic team in Lisbon, offering top-level support to users worldwide! We're looking for French and English speakers who thrive on helping others succeed with online solutions.

Your Role:

• Guide customers via phone, email, and chat with prompt, effective solutions
• Assist users with account, website, or technical queries
• Explain complex concepts with clarity and empathy
• Provide feedback and help optimize the support experience
• Collaborate closely with your international team

Your Profile:

• Fluent in both French and English (required)
• Experience or strong interest in digital marketing and/or web design (mandatory)
• Tech-savvy and eager to learn new digital skills
• Strong communication and problem-solving abilities
• Previous customer service is a plus
• Available for full-time, on-site work in Lisbon, Monday-Friday, 06:00-22:00 (rotating shifts)
• Saturdays and Sundays off
• Early shifts? We cover your Uber (up to 25) to start at 06:00!

What's in it for you:

• Competitive compensation, bonuses, and an attractivewelcome bonus
• Daily meal allowance
• Thorough training and a multicultural team environment
• Weekends are always free
• 6-month contract with renewal potential

Ready to take your digital passion to the next level?