French Customer Support Representative - Porto

CB Talents; Porto; On-site; EUR 13,000 - 18,000; Full time

Benefits offered by this job

Meal allowance

Transit allowance

Health insurance after 4 months

Job summary

Bouygues Telecom in Porto is seeking a French-speaking Customer Support Specialist to join their on-site team. No prior experience is required as training is provided, and you will handle inquiries across multiple channels.

The role offers a clear start date, rotating shifts, and a base gross monthly salary of around €1,383 plus meal and transit allowances, plus a performance bonus in the initial months, with private medical insurance after probation.

Qualifications

• French proficiency at native level or C2.
• Must reside within 30km of Porto.
• No prior experience required.

Responsibilities

• Answer incoming calls and warmly welcome Bouygues Telecom customers.
• Assist customers with subscriptions, billing, and technical troubleshooting across channels.
• Offer personalized solutions while embodying Bouygues Telecom culture daily.

Skills

French language proficiency

Job description

Parlez-vous français? Turn your communication skills into a career with Bouygues Telecom in Porto! Join our team in one of Europe's most vibrant coastal cities as a French-speaking Customer Support Specialist. No previous experience is required—we provide all the training you need to succeed!

Role Overview

• Position: Customer Support Representative (Bouygues Telecom)
• Location: Porto, Portugal (On-site; candidates must reside within 30km)
• Start Date: June 25, 2026
• Schedule: Monday to Saturday, rotating shifts between 7:00 AM and 7:00 PM

Compensation & Benefits

• Base Salary: Approx. €1,383 gross per month
• Meal Allowance: €9 per workday
• Performance Bonus: €100 per month for the first 3 months, then performance-based
• Transit Allowance: Transportation reimbursement up to €40 per month
• Health Care: Private Medical Insurance provided after 4 months of employment

Key Responsibilities

• Answer incoming calls and welcome Bouygues Telecom customers warmly.
• Assist customers across various channels with subscription inquiries, billing, and technical troubleshooting.
• Offer personalized solutions on every call while embracing and sharing the Bouygues Telecom culture daily.

Requirements

• Native-level or C2 proficiency in French.
• Reside within 30km of Porto, Portugal (Please note: relocation support is not provided).
• No prior experience required.

Recruitment Process

The application process includes skill tests followed by an interview with the Hiring Manager.