French-Speaking Customer Service Advisor | Braga

FH Collective - Academy; Braga; Híbrido; EUR 8800 - 12 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Welcome bonus

Hybrid working model

Meal allowance

Weekends off

Resumo da oferta

FH Collective - Academy in Braga, Portugal is seeking French-speaking Customer Service professionals to join a dynamic team. You will support an app-based solution that helps employees manage benefits, while working in a hybrid, international environment.

The role requires fluent/native-level French, strong communication, and a customer‑oriented approach. Working hours are 07:00–18:00 on a rotating Monday–Friday schedule, with weekends off, and a 6‑month contract.

Qualificações

• Fluent/native-level French required.
• Strong communication and customer-oriented approach.
• Comfortable assisting customers with digital applications.
• Ability to work in hybrid model in Braga and handle rotating shifts.

Responsabilidades

• Provide support for customer questions related to the app.
• Primarily handle inbound customer requests via calls.
• Assist customers with questions regarding app features and functionality.
• Support customers with account creation and balance management.
• Explain and inform customers about different service features.
• Provide clear and professional assistance throughout interactions.

Conhecimentos

French fluency

Strong communication

Customer orientation

Digital apps experience

Descrição da oferta de emprego

We are looking for French-speaking Customer Service professionals to join a dynamic team in Braga, Portugal.

This is a great opportunity for candidates who enjoy helping customers, solving questions and working with digital products in an international environment.

Job Details

• Location: Braga, Portugal
• Work Model: Hybrid
• Position: Customer Service
• Language: French
• Level: Fluent / Native-level French
• Working Days: Monday–Friday
• Working Hours: 07:00–18:00
• Schedule: Rotational shifts
• Weekends: Saturday & Sunday off
• Salary: €930 gross/month × 14 payments
• Contract: 6 months

About The Role

In this position, you will provide customer support for an innovative app-based solution designed to improve the employee experience.

The platform allows users to manage different types of benefits, including meal, mobility and gift vouchers.

You will assist customers with questions about the application, its features and how to use the available services.

Your Responsibilities

• Provide support for customer questions related to the use of the application
• Primarily handle customer requests through inbound calls
• Assist customers with questions regarding app features and functionality
• Support customers with account creation
• Answer questions related to balance management
• Explain and inform customers about the different service features
• Provide clear and professional assistance throughout the customer interaction

Requirements

• Fluent/native-level French
• Strong communication skills
• Customer-oriented approach
• Comfortable assisting customers with digital applications
• Ability to handle customer questions clearly and professionally
• Availability to work rotational shifts
• Availability to work in a hybrid model in Braga

The official requirements listed for the role specifically require fluent/native-level French.

Salary & Benefits

• €930 gross/month × 14 payments
• €2,000 welcome bonus, paid in 12 monthly instalments during the first year
• €7.63 food allowance per working day
• Hybrid working model
• Weekends off
• 6-month contract

Equipment

Candidates living within 50 km of the office will be required to collect their equipment in person.

For candidates living more than 50 km away, the equipment will be shipped to them.

Working Schedule

The position follows a Monday–Friday rotational shift schedule between 07:00 and 18:00, with weekends off.