French Customer Specialist – E-Health Platform Support

Cross Border Talents; Braga; Presencial; EUR 18 000 - 30 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive Salary

Performance Bonus

Meal Allowance

Transportation Support

Health & Life Insurance

Onsite Work

Resumo da oferta

Cross Border Talents is seeking a Customer Specialist to be the first point of contact for users of an innovative e-health platform. You will help customers navigate the system, answer questions, and resolve issues, delivering a smooth and professional experience on every interaction.

The role requires fluent French (C1/C2), 0–1 year in customer support or related roles, and a proactive, customer-focused mindset in a fast-paced environment.

Qualificações

• Fluent in French (C1/C2 level).
• EU citizenship or Portuguese residency.
• 0–1 year in customer support or related role.
• Strong communication, analytical and problem-solving abilities.

Responsabilidades

• Provide professional and empathetic customer support via phone, email, live chat, and other channels.
• Assist users with questions about accounts, platform features, services, and general requests.
• Document interactions and resolutions in internal systems.
• Escalate complex or sensitive cases to appropriate teams per procedures.
• Meet KPIs related to customer satisfaction, response times, productivity, service quality, and resolution rates.
• Collaborate with internal departments to ensure issues are resolved efficiently.

Conhecimentos

French (C1/C2)

Communication

Problem solving

Customer support

Descrição da oferta de emprego

Cross Border Talents is seeking a Customer Specialist to be the first point of contact for users of an innovative e-health platform. You will help customers navigate the system, answer questions, and resolve issues, delivering a smooth and professional experience on every interaction.

The role requires fluent French (C1/C2), 0–1 year in customer support or related roles, and a proactive, customer-focused mindset in a fast-paced environment.