French Customer Specialist – E-Health Platform Support

Cross Border Talents; Braga; Presencial; EUR 21 000 - 32 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive salary

Performance bonus

Meal allowance

Transportation support

Health & life insurance

Onsite work

Resumo da oferta

Cross Border Talents is hiring a Customer Specialist to support users of an innovative e-health platform. You will be the first point of contact, helping customers navigate the platform, answer questions, and resolve issues with clear, professional communication.

The role emphasizes empathy, problem-solving, and the ability to meet KPIs while working in a fast-paced environment. Onsite office presence is required, with competitive compensation and benefits including meal allowances and insurance.

Qualificações

• Fluent in French at C1/C2 level (required).
• EU citizenship or Portuguese residency (eligibility).
• 0–1 year in customer support or related role (nice to have).
• Strong communication, analytical, and problem-solving abilities.
• Eager to learn, adaptable, and motivated to grow in a fast-paced environment.

Responsabilidades

• Provide professional customer support via phone, email, live chat, and other channels.
• Assist users with questions about their accounts and platform features.
• Navigate the e-health platform and provide clear guidance.
• Document interactions, actions taken, and resolutions in internal systems.
• Escalate complex cases per established procedures and collaborate with teams.

Conhecimentos

French language (C1/C2)

Strong communication

Analytical thinking

Problem-solving

Descrição da oferta de emprego

Cross Border Talents is hiring a Customer Specialist to support users of an innovative e-health platform. You will be the first point of contact, helping customers navigate the platform, answer questions, and resolve issues with clear, professional communication.

The role emphasizes empathy, problem-solving, and the ability to meet KPIs while working in a fast-paced environment. Onsite office presence is required, with competitive compensation and benefits including meal allowances and insurance.