French Customer Support Pro - Hybrid (Almancil)

Cloudheight Solutions; Faro; Presencial; EUR 25 000 - 35 000; Tempo integral

Resumo da oferta

An expanding international support company based in the Algarve is seeking experienced Multilingual Customer Service Agents. In this hybrid role, you will provide high-quality assistance via phone, email, and live chat to ensure a positive customer experience. Ideal candidates should be fluent in French and possess strong English skills, along with at least 2 years of experience in customer service. A positive and calm approach to managing complaints is essential. Join a dynamic team focused on customer satisfaction.

Qualificações

• At least 2 years of experience in customer service or a contact centre environment.
• Confident in handling customer interactions via phone, email, and live chat.
• Comfortable using CRM systems and digital tools.

Responsabilidades

• Provide excellent customer support across voice, chat, and email.
• Manage complaints and escalations with a solution-focused approach.
• Log and update customer information accurately using CRM platforms.

Conhecimentos

Fluent in French

Strong English skills

Customer support via phone

Email support

Live chat support

CRM systems usage

Ferramentas

Zendesk

Descrição da oferta de emprego

An expanding international support company based in the Algarve is seeking experienced Multilingual Customer Service Agents. In this hybrid role, you will provide high-quality assistance via phone, email, and live chat to ensure a positive customer experience. Ideal candidates should be fluent in French and possess strong English skills, along with at least 2 years of experience in customer service. A positive and calm approach to managing complaints is essential. Join a dynamic team focused on customer satisfaction.