French Customer Experience Specialist

Foundever; Lisboa; Presencial; EUR 18 000 - 26 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Relocation package

Paid professional training

Private healthcare & dental insurance

Growth opportunities

Job stability

Resumo da oferta

Foundever in Lisbon seeks a dedicated French Customer Advisor fluent in French and English to join a multicultural team. You will provide first contact resolutions and support customers via written and phone communication.

This role offers relocation support, competitive wages, paid training, and private healthcare & dental insurance after six months, with growth opportunities in a dynamic environment.

Qualificações

• Native or proficient level of French (C2).
• Advanced level of English (C1) both verbal and written.
• Strong communication skills – with excellent phone conversation skills, attentive listening and superior writing.
• Analytical and problem solving skills with strong attention to detail.
• Desire to learn and advance, be a curious investigator and problem solver.

Responsabilidades

• Provide first contact resolutions to customer queries.
• Offer specialized customer support through written and phone communication.
• Build meaningful relationship, answering customers questions in a courteous, friendly, and professional manner.
• Meet and exceed our customer service quality goals, compliance regulations and productivity targets.
• Create amazing customer experience that people value and we are proud of.
• Be responsible to follow the direction of management and provide feedback.

Conhecimentos

French (C2)

English (C1)

Communication skills

Analytical thinking

Problem solving

Descrição da oferta de emprego

Foundever in Lisbon seeks a dedicated French Customer Advisor fluent in French and English to join a multicultural team. You will provide first contact resolutions and support customers via written and phone communication.

This role offers relocation support, competitive wages, paid training, and private healthcare & dental insurance after six months, with growth opportunities in a dynamic environment.