French Client Support in Braga l Welcome bonus 2000 € l Hybrid

Youssef George@Cbtalents; Braga; On-site; EUR 18,000 - 28,000; Full time

Benefits offered by this job

Salary package

Performance bonus

Meal allowance

Health & Life Insurance

Relocation support

International team

On-site work environment

Career growth

Job summary

Youssef George@Cbtalents is seeking a French Customer Support Agent for an on-site role in Braga, Portugal. You will be the first point of contact for users, resolving inquiries, guiding users through the platform, and ensuring high-quality service within an international team.

The position requires strong French language skills, excellent communication, and a proactive, customer-focused mindset to handle diverse support scenarios on a digital platform.

Qualifications

• English proficiency at least C1/C2 (written and spoken)
• EU citizenship or valid Portuguese residence permit
• Experience in customer care, Helpdesk, or digital operations is a plus

Responsibilities

• Handle user enquiries via phone, email, live chat, and other channels
• Assist with account access and platform functionality questions
• Explain features and services to users
• Investigate and resolve common issues
• Manage complaints professionally and empathetically
• Record interactions in company systems and follow guidelines
• Refer complex cases to the appropriate departments
• Work with team to ensure smooth user experience
• Keep up-to-date with platform changes and support guidelines

Skills

French language

Customer service

Communication skills

Problem solving

Time management

Job description

French Customer Support | Digital Services Project

Position Details

• Job Title: French Customer Support Agent
• Location: Braga, Portugal
• Work Model: On-site
• Starting Date: 22 October 2026

Are you passionate about customer service and enjoy finding solutions to different challenges? Join a global digital services project in Lisbon, where you’ll help users resolve issues, answer questions, and make the most of their online experience.

About the Role

As a Customer Support Agent, you’ll be the first point of contact for users who need assistance with an online platform. Your role will involve answering enquiries, investigating reported problems, and guiding users towards the right solutions while maintaining a high standard of service.

This is an on-site opportunity in Braga, offering the chance to work in an international team and develop your skills in the digital services sector.

Key Responsibilities

• Handle user enquiries via phone, email, live chat, and other available channels.
• Assist with account access, profile-related questions, and platform functionality.
• Explain how different features and services work.
• Identify and resolve common user issues efficiently.
• Manage complaints and respond to concerns with professionalism and empathy.
• Review user reports and address concerns according to internal guidelines.
• Refer complex cases to the appropriate departments when necessary.
• Record interactions and maintain up-to-date information in the company's systems.
• Follow service procedures, quality standards, and relevant platform policies.
• Work with team members to ensure a smooth and positive user experience.
• Keep up with changes to platform features, processes, and support guidelines.

Candidate Profile

• English: C1/C2 proficiency, both written and spoken.
• Work Eligibility: EU citizenship or a valid Portuguese residence permit.
• Strong verbal and written communication skills.
• A proactive attitude and a willingness to assist users.
• Good judgement and the ability to analyse and resolve problems.
• Ability to remain calm when dealing with difficult enquiries or dissatisfied users.
• Attention to detail and effective time-management skills.
• Willingness to work in a multicultural and fast-moving environment.
• Confidence using computers, digital tools, and online applications.
• Experience in customer care, Helpdesk services, technical assistance, or digital operations is a plus.

What the Company Offers

• Salary Package: Competitive compensation depending on the candidate's experience and profile.
• Performance bonus
• Meal Allowance: Financial contribution towards daily meals.
• Health and Life Insurance: Company-provided insurance benefits.
• Relocation Assistance: Support available for eligible candidates moving to Portugal.
• International Team: An opportunity to collaborate with colleagues from diverse backgrounds.
• On-site Work Environment: A professional setting that encourages teamwork and knowledge sharing.
• Career Growth: The opportunity to build expertise in customer relations and digital platform services.

Interested in Joining the Team?

If you have strong French skills, enjoy assisting people, and want to gain experience in the digital industry, this position could be the right next step for you.