French C2 Customer Support — Porto (On-Site)

Cross Border Talents; Porto; On-site; EUR 15,000 - 21,000; Full time

Benefits offered by this job

Relocation support with shared housing

Weekends off

Job summary

Cbtalents is seeking a customer service focused teammate to join our international support team in Porto. You will assist customers before, during, and after their car rentals, handling reservations, invoices and rental issues via phone, email, and messaging.

Requirements include French C2 and English C2, strong communication, and willingness to work on-site in Porto with rotational shifts Monday to Friday.

Qualifications

• Fluent in French (C2) and English (C2).
• Experience in customer service or contact centre is a plus.
• Strong communication, digital and problem-solving abilities.

Responsibilities

• Assist customers before, during, and after their rentals.
• Handle enquiries about reservations, invoices, and rental issues.
• Support customers via phone, email, and messaging.
• Recommend additional services based on customer needs.

Skills

Customer service

Communication skills

Sales awareness

Tools

CRM software

Job description

Enjoy helping customers and have strong communication skills? Join an international support team and assist clients throughout their car rental experience.

Your role

• Assist customers before, during, and after their rentals.
• Handle enquiries about reservations, invoices, and rental issues.
• Support customers via phone, email, and messaging.
• Recommend additional services based on customer needs.

What we're looking for

• French C2 and English C2.
• Previous customer service or contact centre experience is an advantage.
• Strong communication, digital, and problem-solving skills.
• Confidence in identifying sales opportunities.
• Availability to work on-site in Porto.
• Flexibility to work rotational shifts from Monday to Friday.

What we offer

• Relocation support with shared accommodation for eligible candidates relocating from outside Portugal.
• Weekends off.

Interested? Send us your CV in English!