Bilingual French/English CSR in Porto

Cross Border Talents; Porto; Vor Ort; EUR 11.000 - 16.000; Vollzeit

Benefits dieser Stelle

Training and onboarding

Relocation support

Shared accommodation available

Zusammenfassung

Cross Border Talents is hiring a Customer Service Representative in Porto, Portugal to support customers of a leading car rental brand. The role involves assisting with inquiries, reservations, and post-rental support in a fast-paced international environment.

Requirements include fluent French and good English, plus strong communication and problem-solving abilities. On-site work with a 6-month contract and potential relocation assistance are offered.

Qualifikationen

• Fluent French is mandatory.
• Good command of English is mandatory.
• Experience in customer service or call centre is advantageous.
• Strong communication and interpersonal abilities.
• Customer-focused mindset and problem solving.
• Comfort with digital tools and platforms.
• Sales capability to identify upsell opportunities.
• Ability to handle challenging situations professionally.

Aufgaben

• Assist customers with car rental inquiries and reservations via phone, email and messaging.
• Provide personalized support before, during and after the rental process.
• Answer questions about rental options, policies and additional services.
• Recommend relevant services based on customer needs.
• Handle post-rental inquiries, including invoices and damage-related concerns.
• Resolve customer issues professionally and efficiently.
• Maintain high standards of customer satisfaction and service quality.

Kenntnisse

Fluent French

Good English

Customer service

Communication skills

Interpersonal skills

Digital tools

Sales skills

Problem solving

Conflict handling

Jobbeschreibung

Speak French and English? Your next opportunity is waiting in Porto!

Cross Border Talents is looking for a Customer Service Representative to join an international team in Porto, Portugal, supporting customers of a leading car rental brand.

If you enjoy helping people, have strong communication skills and want to gain experience in an international environment, this could be the right opportunity for you!

What will you do?

• Assist customers with car rental inquiries and reservations via phone, email and messaging.
• Provide personalized support before, during and after the rental process.
• Answer questions about rental options, policies and additional services.
• Recommend relevant services based on customer needs.
• Handle post-rental inquiries, including invoices and damage-related concerns.
• Resolve customer issues professionally and efficiently.
• Maintain high standards of customer satisfaction and service quality.

What are we looking for?

• Fluent French - mandatory
• Good command of English - mandatory
• Previous experience in customer service or a contact centre is an advantage.
• Strong communication and interpersonal skills.
• Customer-focused attitude and problem-solving abilities.
• Confidence in using digital tools and platforms.
• Sales skills and the ability to identify opportunities to recommend additional services.
• Ability to handle challenging situations professionally.

What do we offer?

• Opportunity to work with a leading car rental brand.
• International working environment.
• Training and onboarding.
• Relocation support for eligible candidates.
• Shared accommodation available for eligible candidates relocating from outside Portugal.

Location & Working Conditions

• Location: Porto, Portugal
• Work model: On-site
• Contract: 6 months
• Schedule: Monday to Friday, rotational shifts between 07:00 and 18:00
• Weekends: Off

Ready to start your next chapter in Portugal?

Send your CV in English to [e-mail].

French + English + Customer Service + Porto