Bilingual French/English Client Support Online Ads (Lisbon)

Cross Border Talents; Porto; On-site; EUR 22,000 - 28,000; Full time

Job summary

Cross Border Talents in Porto is seeking a customer service agent to support French- and English-speaking users and advertisers with social media advertising services. You will help clients understand processes, resolve questions and navigate digital advertising tools.

Fluency in French and English, strong communication, and a customer-focused approach are essential in this dynamic, international environment based in Portugal.

Qualifications

• Fluent in French and English, written and spoken.
• Excellent communication and listening skills.
• Customer-focused and versatile in a dynamic, international environment.
• Comfortable with computers and online platforms.

Responsibilities

• Handle questions about advertising services and account processes.
• Identify the customer's needs and provide accurate information.
• Troubleshoot issues or refer them to specialist teams.
• Follow quality standards and operational guidelines.

Skills

French

English

Communication

Customer focus

Problem solving

Computer literacy

Adaptability

Job description

Cross Border Talents in Porto is seeking a customer service agent to support French- and English-speaking users and advertisers with social media advertising services. You will help clients understand processes, resolve questions and navigate digital advertising tools.

Fluency in French and English, strong communication, and a customer-focused approach are essential in this dynamic, international environment based in Portugal.