Flemish Speaking Customer Advisor (Hybrid)

Ignite; Sintra; Hybrid; EUR 19,000 - 21,000; Full time

Benefits offered by this job

Hybrid work schedule

Fully paid training

Relocation support

Meal vouchers

Career growth opportunities

Job summary

Ignite in Lisbon, Portugal, is hiring Customer Support Advisors to join our bilingual Flemish-speaking team. No prior experience required; you will receive fully paid onboarding and training to become proficient with our consumer electronics and home appliances brand support.

Work is a flexible hybrid in Lisbon, with 2–3 remote days per week and on-site collaboration. You will handle Flemish customer inquiries via phone, email, and live chat, ensuring a high-quality brand experience from day one.

Qualifications

• Native or near-native Flemish language for flawless client communication.
• Functional English (B2) for operational updates and training.
• Strong interpersonal and writing skills with a customer-first attitude.
• Comfort using computer interfaces and CRM platforms; self-discipline for home work.
• Willingness to work in a structured, hybrid shift system.

Responsibilities

• Handle Flemish-speaking customer inquiries via phone, email, and live chat.
• Troubleshoot appliance features, order setup, and warranty questions.
• Log interactions in the CRM and follow up until issues are resolved.
• Deliver high satisfaction through active listening and clear communication.
• Collaborate with team leads to meet service standards.

Skills

Flemish language

English (B2)

Customer service

CRM usage

Remote work tools

Tools

CRM platforms

MS Office

Job description

Salary: €1,400 monthly gross (paid in 14 annual installments = €19,600 total) + €150 net/month language premium + up to €100/month performance incentive + €7/day meal voucher

Location: Lisbon, Portugal

Work Model: Flexible hybrid schedule (2–3 remote days per week / balance on-site in Lisbon)

Requirements: Open to beginners (includes fully salaried comprehensive onboarding)

Role Overview

Looking to jumpstart your career in one of Europe's most exciting and sunniest capital cities while enjoying modern work flexibility? We are searching for enthusiastic Flemish speakers to join our international team in Lisbon as Customer Support Advisors. In this position, you will represent a global household name in consumer electronics and home appliances. Your core mission will be to assist Flemish-speaking customers, addressing their requests and guaranteeing a top-tier brand experience. This role features a convenient hybrid setup giving you the best of personal flexibility and team collaboration. No prior experience is necessary—we offer complete, fully paid training to guarantee you are fully prepared from day one!

Key Responsibilities

• Customer Assistance: Managing incoming contacts from Flemish-speaking users via telephone, email, and live messaging with professionalism, care, and efficiency.
• Troubleshooting & Support: Assisting callers with appliance features, order delivery setups, warranty inquiries, and simple step‑by‑step technical problem-solving.
• Case Management: Logging and monitoring customer support interactions in our CRM platform, ensuring complete record‑keeping and following up until each issue is resolved.
• Quality & Empathy: Delivering high satisfaction levels through active listening, patient communication, emotional intelligence, and effective answers.
• Team Collaboration: Partnering with team leaders and colleagues—both online and in the office to meet team benchmarks and maintain service standards.

What We Are Looking For

Essential Criteria:

• Language Skills: Native or near‑native level in Flemish (verbal and written) for flawless client communication, combined with a functional, professional command of English (B2 level or above) for operational updates and team training.
• Communication Mastery: Outstanding interpersonal and writing skills, paired with a welcoming, customer‑first attitude.
• Tech & Hybrid Savvy: Comfortable using computer interfaces, standard software (MS Office), and CRM platforms, alongside strong self‑discipline when working from home.
• Problem‑Solving Mindset: A proactive, helpful attitude focused on delivering real solutions to everyday questions under pressure.
• Adaptability: Comfortable working within a structured, rotational shift system.

Experience:

• Backgrounds in customer care, call center environments, or retail sales are welcome additions, but they are not required. We prioritize drive, work ethic, and a desire to learn!

Working Hours & Shifts

• Schedule: Full‑time contract, 40 hours per week (8 hours daily, 5 days weekly).
• Shift Window: Rotational shift patterns scheduled between 07:00 AM and 05:00 PM.
• Work Style: Hybrid model—enjoy an ideal balance with 2 to 3 days working from home each week, complemented by collaborative days in our modern Lisbon office.

Compensation & Benefits Package

• Base Salary: €1,400 gross per month, distributed across 14 payments per year (includes extra summer and holiday pay models).
• Language Allowance: A guaranteed €150 net monthly allowance for utilizing your Flemish language skills.
• Performance Bonus: Up to €100 per month in KPI bonuses based on realistic quality and client satisfaction goals.
• Meal Allowance: €7 per working day via meal vouchers (adding roughly €140–€150 net per month to your take‑home pay).
• Training: Fully salaried, structured initial training covering product catalogs and communication software.
• Career Growth: Concrete, transparent opportunities to move up into Quality Assurance (QA), Team Leadership, or Training specialist roles.
• Relocation Support: Complete relocation assistance for candidates moving from abroad (including administrative guidance, tax number setup, and registration support) to help you get settled effortlessly in Portugal.